temporary ban

Thank you for contacting us. This is Irina from 888 team and it is my pleasure to assist you today.

Miguel, regarding your request, please know, that we are unable to block particular games/cash games.

I also want to inform you that due to your comments, we have temporarily closed your account. As a responsible company, we are very concerned that our players do not experience financial difficulties associated with the game. As one of our priorities is to create a responsible and trusting gaming environment, we ask you to confirm whether you are in control of your spending on the game.

If you require further assistance with this or any other matter, please feel free to contact us.

Kind regards,

they are concerned with my spending... ok fair
why then is my bankroll frozen if you care so much why hold onto my funds?

Originally posted by danan758
Thank you for contacting us. This is Irina from 888 team and it is my pleasure to assist you today.

Miguel, regarding your request, please know, that we are unable to block particular games/cash games.

I also want to inform you that due to your comments, we have temporarily closed your account. As a responsible company, we are very concerned that our players do not experience financial difficulties associated with the game. As one of our priorities is to create a responsible and trusting gaming environment, we ask you to confirm whether you are in control of your spending on the game.

If you require further assistance with this or any other matter, please feel free to contact us.

Kind regards,

they are concerned with my spending... ok fair
why then is my bankroll frozen if you care so much why hold onto my funds?

I have heard so many stories about major problems with self-exclusion that I would never do so.
Was there any indication of how "temporary" this exclusion is?

It seems excessive that they would take such a step based on an inquiry.

Let us know what happens...

Cheers,
VS

Never ever email a poker site saying you want to be prevented from playing certain games or casino. You have basically told them in not so many words that you have a gambling issue even if you do not and was acting responsibly. They are obligated to act on red flags by the gaming commission. I almost got my account closed for requesting a site to mute my chat.

since the ban 888 has only responded once informing me of messages being sent to relevant department
that was nearly 48hours ago
today is friday 888 support dont respond on weekends

so i contacted 888 via instagram this was their response

Hey there! It sounds like you might be mistaken as we do not suspend or restrict players for making inquiries or for providing general feedback. We welcome this kind of input If your account was suspended it would have to do with suspicious activities or transactions that violation our terms and conditions. We have gone ahead and provided our Support Department with your username (PokerReaper_) and requested they get in touch with you to assist with this issue. Please allow up to 48hrs for them to contact you via the email registered with your account. Thanks for getting in touch!

i appreciate their help but cant believe he or she said im mistaken as they dont ban for inquires when thats exactly what happened to me

Hi danan758,
It looks like some positive progress...

All the best,
VS

its been a week since this ridiculous ban and over 5 days 124hours(5 days+4hours) since they said they will get back to me within 72hours and still no response

After nearly 2 weeks having my account temporarily closed and dozens of emails to 888 support, contacting 888 via facebook and instagram... today i got the dumbest email ever... an apologetic email requesting that i clarify if i want my account blocked.... dont know how else to say it... english is the only language i know

That surely is stupid, but on the bright side, I think you should be pretty close to finally getting this resolved if they directly ask you like that.

Just swallow your frustration one last time and hopefully, you should be good to go after that one. And be careful with those self-exclusions from now on, they can lead to all kinds of nonsense later down the line, as you can see.

Originally posted by danan758
After nearly 2 weeks having my account temporarily closed and dozens of emails to 888 support, contacting 888 via facebook and instagram... today i got the dumbest email ever... an apologetic email requesting that i clarify if i want my account blocked.... dont know how else to say it... english is the only language i know

Hi danan758,
I suggest keeping it extremely simple.

I do not want my account blocked.

Or even better:

Do not block my account please.

Any extra words you put in the email could confuse them.

lol "Any extra words you put in the email could confuse them"
i did keep it simple... staff at 888 amazes me

DO NOT block poker, REACTIVATE POKER FULLY

yh thanks harrier, resolution is close but by 888 standards i wont expect it to be over until next week tuesday or wednesday

Dear Miguel,

Thank you for contacting 888poker .

As requested, your 888poker account has now been re-opened.

If you require any further assistance, please feel free to contact us again.

Kind regards,

Andrei A.
Member Support Representative
Support@888poker.com
https://www.888poker.com

Hooray
I love it when these customer support come to a happy ending.

yh thanks
If you require any further assistance, please feel free to contact us again. this statement... like ill ever contact them again