Originally posted by support770
Hello abhi147,Regarding the "Online Support" option from our lobby, please take into account that our Online Customer Support Department can only treat a certain number of players at a time. Once this number is reached the option becomes unavailable.
You can either wait until it becomes available again or to try to get in contact with us by telephone at (+44) 207 193 5596 or by sending us an e-mail at support@poker770.co.uk.
I would like to assure you one more time that all received e-mails are answered by our Customer Support. However, do keep in mind that we are contacted daily by thousands of players. We do our best to respond to player requests within 30 minutes and I can guarantee you that we do not use copy/paste responses.
If I could assist you in any matter, please do not hesitate to ask!
Regards,
Yoanna
Hi
i think the main gripe is where email support replies are vague as opposed to just giving a straight answer to a straight question
i have now sent 8 emails and had 8 replies, but neither reply has been straight, in fact i feel like i have been spoken to like a simpleton
bottom line is i have switched to genting on the i poker network as their support is clearly open effective and to the point, and to stars where frankly the software is 10 years ahead of i poker
i poker has so many bugs in its software that its laughable, to type them all in here would take an age, but a simple gripe would be the lobby, this has to be the most confusing lobby out there, i will give genting a try as a last resort to staying on i poker