Hey vilnis29,
Have you contaced Skrill support?
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Skrill (Moneybookers)
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As a long time ( very satisfied ) customer at Skrill,Vip member, iam chocked by the way they have been acting towards me the last 2 weeks.
4000 SEK, approx $550, is missing from my account.
2 weeks ago i was about to cashout 4000 SEK from an ATM with my Skrill Mastercard. No money came out and there was an error message on the ATM display.
The next day i logged onto my account and noticed that the money was taken from my avilable balance. I emailed vip-support and told them what happend. They responded that the money would be avilable again as soon as the merchant cancel it or if the merchant does not debit the transaction, obviusly they wouldnt do that since i didnt recive money from then ATM. I was told that this could take from a few days up to 14 days.
As this money is pretty important to me i emailed support to get updates several times during these 2 weeks. They responded that i have to wait.
Then a few days ago they dropped the bomb; they wont be able to return any money to my account and that they consider the case closed. No explanaition no nothing.
What am i supposed to do? Accept that my money is gone?
Is this how this company makes business 2013?
Still hoping for this matter to solved in a satisfying way, thanks for your time.