I received my money earlier today.
I think it took 7 days, maybe a little bit more.
I don't think the room is ruined and in a couple of weeks it's going to be as good as it was before.
Plus we have cash machine and 10k freeroll again 
Notifications
Clear all
I wait my my money about eight days. It seems to take time, but money will come.
Same thing with E-mail answer. E-mail come two days after money come.
Originally posted by grbell
Would be nice if we could get our Strategy points though.
Yes. I've sent a support ticket to Pokerstrategy about this as it's really not on.
Originally posted by PriscoInline
I received my money earlier today.
I think it took 7 days, maybe a little bit more.I don't think the room is ruined and in a couple of weeks it's going to be as good as it was before.
Plus we have cash machine and 10k freeroll again
+1 ♠_thumbsup:I got my bonus and pts sorted out yesterday. A partition of the cleared bonus was credited into my cashier and I was give another 45 days to release the rest of the bonus.
It seems like there are recovering and hopefully they are gonna be as good as 770 used to be
For those of you who've gotten emails back. How long did it take them to reply? It's been a week since I sent the email and all I got was the automatic one which says
Your request has now been forwarded to the relevant department and one of our operators will assist you in the shortest time possible.
This is an automated message, please do not reply.
nothing else.
To Netbet Poker support.
Copy for the information of Poker Strategy support.
Dear Sirs:
I am concerned about continuing migration issues that have arisen since we were compulsorily moved from Poker770.
1] My points earned are not being credited to my Poker Strategy affiliate account.
2] The structure and value of my Netbet points is undetermined.
a] My cashier balance simultaneously shows me with two different player points totals - 98,880.74 Netbet points and 48219 shop points.
Is one of these entries a mistake and, if not, what is the difference between the two types of points?
b] Your website contains no information about the cash, or other, value of my points. Given the length of time since the forced migration, and given that the points had a certain value back on 770, I find this state of affairs uncomfortable.
I am posting this inquiry, and any reply received, on the Netbet thread in our forum.
Yours sincerely,
I got an automated reply saying my first deposit bonus would be added immediately/instantly. In fact it took over 12 nerve-racking hours. If instantly is 12 hours you can extrapolate from this the 1-2 days promised reply from support. 
You better visit their web site here and chat with them (top right). It's a lot quicker.
Yeah their support is terrible ATM, and that's the main reason I moved back to stars...
It took them 3 weeks to process my withdrawal. When requested, I got an automated email saying it will be processed withing 24 hours 
Their online chat support was always down when I tried (and believe me I've been trying at random hours all day for a week), and their email support took about 4 days to reply (needless to say they haven't really solved my issue, they took 4 days to say thanks for your email, we'll look into it and get back to you).
I'm just glad the amount of money involved was small. Seriously so much frustration for less than $200, if I had more than 1k on the site I'd probably be punching walls all week.
The worst thing about this is how they egg you on though. Like they'll always say ok we're sorry we'll process your withdrawal in 24 hours and then it takes 2 weeks, or they'll say we'll get back to you in a day and then it takes 4 days.
Meanwhile pokerstars gets my withdrawal to my credit card in 3 days, no brainer there
Was your withdrawal validated earlier though? Mine was "validated" on 10.9 and haven't still received any money. Sigh. Hopefully I will get the money and won't have to never play there again.
EDIT: I contacted support again. I depositted using Mastercard and made the withdraw there. Later on I realised that it isn't usually possible to withdraw back to a Mastercard, only Visa. So I contacted the support again and they assured me that it is possible and shouldn't be a problem so I was relieved. It was weird though because they asked my bank statement and wire transfer details AFTER validating the withdrawal to Mastercard. Now that I spoke to the support again and what a surprise, their payment agent had encountered an error with Mastercard and they had reprocessed the withdrawal yesterday 17.9 as a wire transfer supposedly. Maybe I'll get the money next week..
Originally posted by tuplaaja
Was your withdrawal validated earlier though? Mine was "validated" on 10.9 and haven't still received any money. Sigh. Hopefully I will get the money and won't have to never play there again.EDIT: I contacted support again. I depositted using Mastercard and made the withdraw there. Later on I realised that it isn't usually possible to withdraw back to a Mastercard, only Visa. So I contacted the support again and they assured me that it is possible and shouldn't be a problem so I was relieved. It was weird though because they asked my bank statement and wire transfer details AFTER validating the withdrawal to Mastercard. Now that I spoke to the support again and what a surprise, their payment agent had encountered an error with Mastercard and they had reprocessed the withdrawal yesterday 17.9 as a wire transfer supposedly. Maybe I'll get the money next week..
don't really know about mastercard. I used skrill(moneybookers), because they payment is usually instant after it's validated. Sometimes I'll also use Visa Electron but these guys seems to have issues with using 2 different deposit methods, at least poker770 did.
Originally posted by NijeVaznoKoSam
...does anyone received his SP's already?
nop dont think thats working yet
At 770 i used webmoney as my preferred payment method , actually it was the only option i had since i could not use my credit card due to gambling restrictions.
Now after the ''Migration'' to netbet there is no longer webmoney option just
credit card which means i can't make a deposit or withdraw.
Really liked it at poker 770 because of the free festival and all .
Glad i din' have much money in my acc.
Everything to do with ipoker network is 
.
can I use my poker username and pass for beting on sport on Netbet or I need to register for betting?
Originally posted by luckySerb
can I use my poker username and pass for beting on sport on Netbet or I need to register for betting?
No idea I'm afraid.
I was already a member of the betting side of netbet before the migration.
Originally posted by luckySerb
can I use my poker username and pass for beting on sport on Netbet or I need to register for betting?
yes you can. I asked this to their Facebook profile and they confirmed it. I just don't know how, but maybe you have to transfer your money from poker acc to bet acc, just like William Hill (it doesn't mean you have to create a new acc. Your own acc is shared)
Just want to know if anyone is experiencing the following on Netbet?
I was grinding on NL2 tables and after about 2 hours I left the tables but none of the money I had won appeared in my balance, I also played a the 1000 Euro GTD tournament and finished ITM but this was also not displayed in my cash balance. I spoke to the online support and they said it was a technical issue that should be resolved shortly. However after a few hours still no movement with my cash balance.
Was wondering if I am the only one experiencing this?
Thanks