netbetpoker

As promised, this is the text of the Netbet customer service department's reply to my query about migration issues. Thiese issues are still substantially unresolved, as you can see from my latest note to them, sent a little earlier this evening.

I write further to your response of 23rd September to my customer service query. The original query is copied for convenience immediately below this passage. I have let a little time pass, to see how far things would settle down of their own accord. I cannot be expected to be happy with the situation I find myself in.
My affiliate points started getting credited not long after you wrote. However, the cash/points issues are still open.

# Has the cash value of my 770 points been preserved?
# At what rate am I earning cash bonuses for my activity on Netbet?
#Is that rate the same as the rate offered on 770? If the rate is different, please explain the differences.

Before writing this present note, I checked with your main website and found that you have still not established any system of cash, or other, VIP rewards. I find this situation acutely disturbing. It calls for frank and detailed comment from you, since very nearly two full months have passed since the forced migration from 770.

As previously, I am copying this note to Poker Strategy Support, and am copying this correspondence on the Poker Strategy Netbet forum.

Yours sincerely,

xxxxxxxxx.

Original query:
To Netbet Poker support.
Copy for the information of Poker Strategy support.

Dear Sirs:

I am concerned about continuing migration issues that have arisen since we were compulsorily moved from Poker770.

1] My points earned are not being credited to my Poker Strategy affiliate account.

2] The structure and value of my Netbet points is undetermined.

a] My cashier balance simultaneously shows me with two different player points totals - 98,880.74 Netbet points and 48219 shop points.
Is one of these entries a mistake and, if not, what is the difference between the two types of points?

b] Your website contains no information about the cash, or other, value of my points. Given the length of time since the forced migration, and given that the points had a certain value back on 770, I find this state of affairs uncomfortable.

I am posting this inquiry, and any reply received, on the Netbet thread in our forum.

Yours sincerely,

'xxxxxxxxx'.

========================================
Message Received: Sep 25 2014, 03:10 PM
From: "Netbet Poker"
To: xxxxx
Cc:
Subject: Customer Support

__________________________________

Please type your reply at the top of the email...

For your reference this is Case #: 345657

SEP 25, 2014 | 03:10PM BST

Dear xxxx,

By means of this message, we would like to inform you that your currently available NetBet Points are 101321.54.

Please note that our Shop is currently under maintenance. However, it will be opened soon and we will have a wide range of items available for our players.

Please access our website on a daily basis to keep in touch with us in order for you to see when the Shop will be opened.

Should you have any other questions, do not hesitate to contact us.

Best regards,

Antonia

Customer Support NetBet Poker
Click here to contact us
Get instant answers with Online Support!

I would recommend using live chat on their main website to get support. The email support service is soul destroying. Try at different times of the day if you cannot get a response right away. I got an issue easily put right this way.

User arivarjr in another thread seems to have found you can get your netpoints exchanged by contacting support and has posted the exchange rate. I don't know if this is the same as Poker770 rates.

Thread:
https://forums.pokerstrategy.com/forum/thread.php?threadid=326240&page=4

Originally posted by arivarjr
For those who still dont know, here is what they offer for the points:

- $5 cash: 5000 NetPoints
- $10 cash: 9000 NetPoints
- $25 cash: 16 000 NetPoints
- $100 cash: 55 000 NetPoints
- $250: 118 000 NetPoints
- $1000: 400 000 NetPoints
- $2750: 985 000 NetPoints

I've just spent my points and I requested a withdraw. I will try William Hill now.

mostly everyone complains but i have to give them credit for my last withdrawl i did,,

friday evening i was withdrawling to neteller, thinking i maybe should get this money sometime at wednesday,, sunday afternoon not even 48 hours after my withdrawl money was already at my account, so nice that they fixed this part of all problems they had,, now i just waiting for the shop so i can spend my points :-)

My reply, sent today:

Dear Netbet Support Team:

Thanks for the information. I have exercised a degree of patience, to see if things would settle down over time.

I am grateful for the information about the 'manual' award of player points. I will post this on the forum to alert the PS community to this very welcome opportunity.

However, your official cash reward/VIP facility is still not operating, according to your website today. That is disappointing, after the length of time you have been active.

Further, the playing program itself continues to be unstable.

Yours sincerely,

Their information, sent Oct 29 2014 -

Dear xxxx

Thank you for your correspondence.

I can inform you that we are stil experiencing technical issue with the site and hope to have them resolved permanently very soon.

I can inform you that your Points from Poker770 are carried over to your Netbet account and that you will be able to redeem them in the VIP shop, which is unfortunately still under construction at present. Your VIP level gives a “boost” to these NetPoints, meaning that the higher level you get to, the greater boost your get to your NetPoints.

You can read about the NetPoints reward system in detail at the following link:

https://poker.netbet.com/en/vip

If you wish to redeem your NetPoints for cash in the mean time, we can do this for you manually.

Here is the price list:

Cash Points
$5 5000
$10 9000
$25 16000
$100 55000
$250 118000
$1,000 400000
$2,750 985000

If you have any further queries, please contact us again.

Kind Regards

Roy

Good site for beginners

This is great Poker !!!

Not so great since rake is high and rakeback is low.
https://forums.pokerstrategy.com/forum/thread.php?postid=1965329#post1965329

netbet poker room is excellent and I like to play in the poker room