Official 888 Rep now active in this forum

Originally posted by 888Max

Following last night’s disconnections, tournaments were cancelled and players refunded in accordance with our disconnection policy. Some Players may have been blinded out before all tournaments were cancelled, and therefore not automatically compensated. If this happened to you or you feel you are uniquely deserving of an extra compensation, please contact support. Replies may take up to 72 hours due to the irregular number of emails we are currently handling.

Now please be kind enugh and explain what "up to 72 hrs" means for 888? Beacuse it should mean reply at latest in 72hrs.. Just mentioning this bcs i'm waiting for your support's reply for 90 hrs now.
And just one more question: do you ever actually answer what you are asked in emails, or do you allways just copy paste pre-generated texts?

Why wont you let us get SP's for our old linked accounts?

I enjoyed the cam tables but refuse to play there because ^

Hi,
I´m from Czech Republic and I´m trying to register at the 888, but the link from psgy doesn´t work. Doues anyone know, why is that?
Thanks

Thanks for the reply,
I created an account at 888 through PS many years ago and when 888 poker didn't work with PS anymore, I left too and didn't play there often. It now seems that 888 poker works with PS again, and I'm back and play but haven't got any points recently. It still says Pending for the last 3-4 days of my recent play.
I used to have trouble with earning points at one of the poker rooms I created through PS even though it is tracked

Originally posted by Lazza61
Hey meandi289,

If you click this link and then click on the + sign next to 888, it will show you the dates that points are still pending. If you don't have a + sign next to 888 it would mean you are not tracked.

Regards

Laz

Originally posted by ThatGuyMatt
Why wont you let us get SP's for our old linked accounts?

I enjoyed the cam tables but refuse to play there because ^

Yuyyuy, same prolem here, my old linked account doesn't get any point

Originally posted by tomzyb

Originally posted by 888Max

Following last night’s disconnections, tournaments were cancelled and players refunded in accordance with our disconnection policy. Some Players may have been blinded out before all tournaments were cancelled, and therefore not automatically compensated. If this happened to you or you feel you are uniquely deserving of an extra compensation, please contact support. Replies may take up to 72 hours due to the irregular number of emails we are currently handling.

Now please be kind enugh and explain what "up to 72 hrs" means for 888? Beacuse it should mean reply at latest in 72hrs.. Just mentioning this bcs i'm waiting for your support's reply for 90 hrs now.
And just one more question: do you ever actually answer what you are asked in emails, or do you allways just copy paste pre-generated texts?

We apologize for the delay. Replies generally do take under 72 hours, but in extreme cases there can be longer waits.

Hi I signed up to 888 a while ago, havent deposited anything. Can someone please sort out my account so I can get the free no depost £12 bonus?

Thanks

Hi 888max, I've got a Problem with my 888 Account currently, which I already posted in the german forum:

https://forums.pokerstrategy.com/de/forum/thread.php?postid=14920477#post14920477

I am Not sure wether you speak german, so I try to summarize IT (excuse my english):
3 days ago I got an eMail by the security Departement of Cassava Ltd in which I was told that I (888 nick : pansaments) played on tables where they found some illegal activities, Chip Dumping between players. I'm Not able to log in to my Account anymore. I dont know which tables or players they are talking about and have never been involved in any illegal activities like Chip Dumping. I've played on 888 several years, tournaments up to 215$, cash game up to 1/2$ and have never had any Problems. Obviously I just want to prove that I'm innocent and get my Account and my Money back.
I already answered that I'm willing to cooperate in any Form possible but just dont know which games or players they're referring to and that I never Chip dumped.
Is there any more I should do? Can you help me in some way?

Thanks a lot, Fabian

Originally posted by jaypatel33
Hi I signed up to 888 a while ago, havent deposited anything. Can someone please sort out my account so I can get the free no depost £12 bonus?

Thanks

Can you PM me your screenname so we can look into this?

Originally posted by fabi8913
Hi 888max, I've got a Problem with my 888 Account currently, which I already posted in the german forum:

https://forums.pokerstrategy.com/de/forum/thread.php?postid=14920477#post14920477

I am Not sure wether you speak german, so I try to summarize IT (excuse my english):
3 days ago I got an eMail by the security Departement of Cassava Ltd in which I was told that I (888 nick : pansaments) played on tables where they found some illegal activities, Chip Dumping between players. I'm Not able to log in to my Account anymore. I dont know which tables or players they are talking about and have never been involved in any illegal activities like Chip Dumping. I've played on 888 several years, tournaments up to 215$, cash game up to 1/2$ and have never had any Problems. Obviously I just want to prove that I'm innocent and get my Account and my Money back.
I already answered that I'm willing to cooperate in any Form possible but just dont know which games or players they're referring to and that I never Chip dumped.
Is there any more I should do? Can you help me in some way?

Thanks a lot, Fabian

I will escalate this and look into it for you

I think I will play at 888 more often if 888 re-trackes my old linked account so that I can get PS points when I play at 888

Originally posted by 888Max

Originally posted by jaypatel33
Hi I signed up to 888 a while ago, havent deposited anything. Can someone please sort out my account so I can get the free no depost £12 bonus?

Thanks

Can you PM me your screenname so we can look into this?

Hi, I cant PM you, I think because of my status.

Hi max,

as many players I won $ 5 in Freeplay for the 888casino.
With the Freeplay I somehow managed to win $ 2.50 and I am just wondering what I am supposed to do to get that money into my Poker bankroll.
I read the Terms and Conditions and found the following:

All immediate (non-pending) bonuses may be withdrawn only after a player has collected 2.5 Bonus Points per every $1 of the received bonus amount. For example, a player must first accumulate 25 Bonus Points before withdrawing a bonus totaling $10. When the foregoing wagering requirement has been completed, the bonus and any winnings generated from the bonus will be available for withdrawal.

Any winnings generated from bonus money, whether in whole or in part, shall be paid to the winning player as follows: (i) a payment to the player's real bankroll up to the bet amount that was funded from real money; (ii) a payment to the player's 'bonus wallet' up to the original bonus amount used to fund the bet or up to the amount that was in the player's 'bonus wallet' prior to funding the bet, whichever is greater; and (iii) a payment of remaining winnings to the player's real bankroll if associated with poker games or to the 'bonus wallet' if the general bonus was played in casino games.

(To be honest, I do not understand either the English version or the German)

So, after taking a look into my account, I saw the $ 2,50 I thought I won as an active "immediate Bonus".
But I cannot find the conditions to release this Bonus. So I randomly continued playing, got lucky enough to win even more and now I have that funds as "Restricted" in my account; but still no clue how to release that.
Do I have to release the $ 2,50 to get all the restricted funds? If so, what are the conditions for releasing a casino-related Bonus? (The above mentioned 2.5 points times the Bonus money?)
Is there a list showing how many Points I get for casino wagers?

Many thanks in advance!

Originally posted by 888Max

Originally posted by JonasJordan
are you guys thinking off doing something about the seat scripting?

This should be really annoying to rec players.

being only able to observe one table at a time would fix this issue, as the lobby takes time to update, this way rec players wouldn't feel that exploitet

This is one of our top priorities are we are working on both software and additional monitoring solutions now. If you see any instances, we ask you to please send them to support with a screenshot. I will pass along your idea of only observing one table at a time.

seriously, just limit the tables you can watch to one (that have more then one empty seat) should be implemented in a heart beat and solve the problem immediately, its seriously annoying, you can always reevaluate later

Originally posted by jaypatel33

Originally posted by 888Max

Originally posted by jaypatel33
Hi I signed up to 888 a while ago, havent deposited anything. Can someone please sort out my account so I can get the free no depost £12 bonus?

Thanks

Can you PM me your screenname so we can look into this?

Hi, I cant PM you, I think because of my status.

I tried to friend you, that should allow you to PM me.

Originally posted by JonasJordan

Originally posted by 888Max

Originally posted by JonasJordan
are you guys thinking off doing something about the seat scripting?

This should be really annoying to rec players.

being only able to observe one table at a time would fix this issue, as the lobby takes time to update, this way rec players wouldn't feel that exploitet

This is one of our top priorities are we are working on both software and additional monitoring solutions now. If you see any instances, we ask you to please send them to support with a screenshot. I will pass along your idea of only observing one table at a time.

seriously, just limit the tables you can watch to one (that have more then one empty seat) should be implemented in a heart beat and solve the problem immediately, its seriously annoying, you can always reevaluate later

Thanks, I have sent this idea forward

Hi 888max, thanks for trying to friend me, it still says I need bronze status. Maybe I can email you or something.? Thanks.

I'm not able to download the mac client .....

Congratulations to our Main Event winner, Adza32 of Bosnia and Herzegovina, on winning $199,403 in The Super XL Main Event. Last night was the first time we held a One Million Dollar guaranteed tournament, and we are thrilled to have covered it, alongside great performance of our other Sunday events. Over the past few weeks the connectivity in our games has been below our expectations and we have been working very hard to address several aspects of our offering that relate to connectivity. We believe that all of you have noticed the significant improvement last night. Given the nature of the Internet, we cannot guarantee that there will not be future connectivity events, however, we can ensure that we are much better equipped to address future challenges of this nature.

We would like to thank tens of thousands of players that participated in the Super XL Series and helped us to achieve record results on all fronts.

Originally posted by 888Max
Congratulations to our Main Event winner, Adza32 of Bosnia and Herzegovina, on winning $199,403 in The Super XL Main Event. Last night was the first time we held a One Million Dollar guaranteed tournament, and we are thrilled to have covered it, alongside great performance of our other Sunday events. Over the past few weeks the connectivity in our games has been below our expectations and we have been working very hard to address several aspects of our offering that relate to connectivity. We believe that all of you have noticed the significant improvement last night. Given the nature of the Internet, we cannot guarantee that there will not be future connectivity events, however, we can ensure that we are much better equipped to address future challenges of this nature.

We would like to thank tens of thousands of players that participated in the Super XL Series and helped us to achieve record results on all fronts.

Instead of this, you could try and answer some Q's

Hi 888max,

I have written to your support twice now and I didn't get an answer.
The first time, after 6 days with no response, I used the chat live but unfortunatly I didn't get all the responses I wanted, the connexion has been lost. But still sent me an email about one question, whereas I had more than that.
As for the second email, 6 days have past now (again), and I still didn't get any response from you.
Does it take always that long to respond? Or even, do you respond? Is the support@888poker.com working?

It seems also that I receive the promotion emails with delayes, For example I received the gift shower promotion mail a week after it started.

I just signed up 2 weeks ago, and so far it doesn't encourage me to deposit... and I'm missing also some promotions because of that.

Can you do something about that?
Thanks