on startup of pokerstars, windows update is changed from update automatically to never update, it also unchecks the give me recommended updates box
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Hi, Mandlebrot,
Welcome to PokerStrategy.com!
On which version of Windows?
I just checked my windows update settings, opened PokerStars and afterwards my settings were still the same.
Do you run any anti-virus software? If not, download a free one and give it a go.
You might want to contact PokerStars' customer service, too.
Best Regards,
VS
windows 7, I run Bitdefender and have posted on windows forum, contacted Pokerstars they asked for dxdiag. file and ps file which I provided, no reply as of yet.
OK thanks for letting us know.
Can you please post when you have an answer?
I'm curious...
VS
Had a software update from Pokerstars today, now the windows update goes off when I'm logged-in but goes back to normal when I drop out of Pokerstars
Pokerstars have asked for log 0, log 0 update, log 1, log 1 update files and a screen capture:f_confused:. don't know why they asked for screen capture it only shows a red X on the Solve PC issues flag, there is no error message
Pokerstars have sent Hijack This program to run on my computer. hope that sorts things out
Problem solved. There is a problem with Bitdefender, in Tools\Profiles there is a box with switch off windows updates which is ticked as default, why anyone would want that I have no idea, but that has cleared up the problem
Good that the problem is solved. Also thanks for updating us here about it, so it may help someone else who encounters the same problem. 