[OFFICIAL Support Thread] PokerSnowie - NL Hold'em cash game learning tool

Originally posted by ilittle17
I'm sure this Q has been asked before but i'm having trouble importing HH's into poker snowie. Ive tried from PT4 no luck, from PS HH audit no luck. I dont want to stop sending to PT4 as it enables my HUD, so any help on formatting would be much appreciated. thanks

Hi,

PokerSnowie supports only original hand histories generated by the various poker sites. If you are experiencing any issue with them, I suggest you contact our support at support@pokersnowie.com and send us some sample files for us to check.

Thanks,
The PokerSnowie Team

Originally posted by Avterlife
Hey, does Pokersnowie support betfair (ipoker) hand histories? I'm on 30 day trial and when I try to upload around 30k hand sample into software - nothing happens. I'm sure I'm using the right folder.

EDIT: solved

Hi,

I see you solved it -- in fact we do support iPoker hands. Anyway, if any problem happens while importing hands, just contact our support.

Thanks,
The PokerSnowie Team

Originally posted by Kapser1
edit:
would be nice if you had an option in challenge mode to hide the challenge mode to hide real time evaluation until you hover with the mouse cursor.

Hi,

if I understood correctly, this is already somehow possible. In the challenge mode you can click on the button "EVALUATION" while playing and you will see the evaluation. But you can also close the popup displaying the evaluation as well.

I have anyway passed the idea of showing the evaluation with the mouse hover -- thanks for the suggestion.

Thanks,
The PokerSnowie Team

Originally posted by thewinner44
Hello pokersnowie,

I would like to ask you a question. What is your honest opinion about Snowie's ability on playing 25 BB like in HUSNG Hypers? I've read somewhere that Snowie does not have a big experience in playing short stacked. On the other hand short stack (25 BB) HU seems to be more mathematical, so GTO solution should be more important. Also, in short stack there is less creativity so there is less experience needed. In theory at least. I dont know how it would be in practice. Thats why I would like to hear your comment or the comment from the other user.

Regards,

Hi,

I have passed this question to our AI team for a better answer. We will get back here shortly.

Thanks,
The PokerSnowie Team

Originally posted by asanisimasa
Hi,

can PokerSnowie load my opponents` stats for example from HM2 to analyze my actions? For example, if I try to analyze a hand versus VPIP 65/ PFR 35 fish where I shoved QQ on 238r flop and opponent had 33, PokerSnowie shows a mistake by me, as if I had to fold to his raise.

Hi,

unfortunatley this is not possible. PokerSnowie analyzes your play independently from your opponents.

Thanks,
The PokerSnowie Team

Originally posted by Cucaracha11
Snowie rep didn't answer in month and a half, close this useless thread

Hi,

like stated above, we do apologize again for this long time without answer. We were not getting any notification of posts in this thread and therefore a lot of question went unsanswered.

Thanks,
The PokerSnowie Team

Originally posted by Gabryel76

Originally posted by thewinner44
Is Snowie team on a holidays? No answer to email, no answer on a forum. I hope you at least enjoy the ones.

Regards,

Snowie is an amazing software, has a great potential, but unfortunately the producers, the marketing people and those responsible for the user interface are a real disaster

Hi,

we are always very open to suggestion and we aknowledge that our user interface could be improved. We are in fact working on it with some important partners. If you would like to share some of your specific comments here, I would be happy to review them and take everything under consideration.

Thanks,
The PokerSnowie Team

Originally posted by thewinner44
I want to do justice to Snowie support team. I have got a reply on my email. It was reply from Johannes, the Snowie co-founder, this is maybe why it took longer.
Regards to all,

Hi,

this is correct. When we get AI related queries, we prefer to ask to our AI team, and therefore the answer usually might take a few days as it's difficult for us to answer right away. On the other hand, if there is any issue related with your account, we usually answer on a daily basis.

Thanks,
The PokerSnowie Team

Originally posted by NothingIsForSho
Hi,

I have a question about a specific hand where pokersnowie's analysis doesn't seem to make sense....

Hi,

we have forwarded this question to our AI team for a more appropriate answer. I'll revert back here once I get the feedback.

Thanks,
The PokerSnowie Team

Originally posted by Knallo
Is PokerSnowie of any use for MTT and SNG players?

Hi,

PokerSnowie does not consider the prize distribution, therefore it's not ideal for all the phases of a MTT tournament. At the very beginning it's for sure OK and it's probably useful as well also during any phase in order to get a base evaluation of the situation, evaluation which should be then reviewed depending on the prize distribution and the status of the tournament, as the right play might change dramatically from a cash game GTO evaluation.

For SNG, when the winner takes all, the evaluations are reliable. With the exception that in HU, with very shallow stakes, PokerSnowie still has some minor weaknesses which will be fixed this year.

Thanks,
The PokerSnowie Team

Originally posted by pokersnowie

Originally posted by thewinner44
Is Snowie team on a holidays? No answer to email, no answer on a forum. I hope you at least enjoy the ones.

Regards,

Hey,

we do apologize for the long silence, but we just realized that we were not getting the email notifications when new posts are submitted to this thred. We promise we will try to catch up in the coming days.

I'm not sure what do you mean with "no answer to email".

Thanks,
The PokerSnowie Team

I've already given an answer to that:

Originally posted by thewinner44

Originally posted by Gabryel76

Originally posted by thewinner44
Is Snowie team on a holidays? No answer to email, no answer on a forum. I hope you at least enjoy the ones.

Regards,

Snowie is an amazing software, has a great potential, but unfortunately the producers, the marketing people and those responsible for the user interface are a real disaster

I want to do justice to Snowie support team. I have got a reply on my email. It was reply from Johannes, the Snowie co-founder, this is maybe why it took longer.

Regards to all,

I didn't realize you have answered to that as well.

Nice to see you back on a forum. Any future plans or updated coming? Can't wait...

Originally posted by thewinner44
Hello pokersnowie,

I would like to ask you a question. What is your honest opinion about Snowie's ability on playing 25 BB like in HUSNG Hypers? I've read somewhere that Snowie does not have a big experience in playing short stacked. On the other hand short stack (25 BB) HU seems to be more mathematical, so GTO solution should be more important. Also, in short stack there is less creativity so there is less experience needed. In theory at least. I dont know how it would be in practice. Thats why I would like to hear your comment or the comment from the other user.

Regards,

Hi,

In short stack games, the GTO solution is indeed simpler, as the complexity of the game is smaller.

We believe that Snowie's game is quite solid at 25 BB.

How Snowie was trained, however, it was learning to avoid the most costly mistakes. As potential mistakes are much bigger in deep stack games, Snowie automatically put its focus there.

Therefore I would say that humans have a better chance of beating Snowie at short stacks, where the game is less complex

Thanks,
The PokerSnowie Team

Originally posted by NothingIsForSho
Hi,

I have a question about a specific hand where pokersnowie's analysis doesn't seem to make sense.

Poker Stars, $0.01/$0.02 No Limit Hold'em Cash, 6 Players
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.

Hero (SB): $2.29 (114.5 bb)
BB: $2.28 (114 bb)
UTG: $2 (100 bb)
MP: $2.03 (101.5 bb)
CO: $1.87 (93.5 bb)
BTN: $2.21 (110.5 bb)

Preflop: Hero is SB with 9 T
4 folds, Hero raises to $0.06, BB calls $0.04

Flop: ($0.12) 2 5 8 (2 players)
Hero bets $0.08, BB calls $0.08

Turn: ($0.28) T (2 players)
Hero bets $0.18, BB calls $0.18

River: ($0.64) Q (2 players)
Hero checks, BB bets $0.30, Hero folds

Results:

Spoiler

$0.64 pot ($0.02 rake)
Final Board: 2 5 8 T Q
Hero mucked 9 T and lost (-$0.32 net)
BB mucked and won $0.62 ($0.30 net)

Basically, pokersnowie says in the hand breakdown and advice feature that the opponent always has the nuts and we always have worse hands, but that we should always call with our worse hands. It pretty much makes no sense because it's the river so there's no more cards to consider.

Could someone who has pokersnowie try to explain what's going on here because I can't understand it.

Thanks

Hi,

we believe the following FAQ should answer this:

http://www.pokersnowie.com/faq.html#pokersnowie20

Thanks,
The PokerSnowie Team

Originally posted by thewinner44
I didn't realize you have answered to that as well.

Nice to see you back on a forum. Any future plans or updated coming? Can't wait...

Hi,

we are working on stuff with important partners. There will be new things happening probably in autumn.

Thanks,
The PokerSnowie Team

I downloaded PokerSnowie a few hours ago. Some folks on 2+2 were making fun of GTO based analysis. I wanted to show them that PS's advice was far better than anyone posting. I created some scenarios which I found cumbersome (there's no undo button if for example you enter the wrong action for someone).

Maybe you're supposed to save the scenario after each street, so you can close/reopen and perform an undo that way? But if that was true you could save the scenario before there's any action at all, so it's really unlimited -- so I didn't try that.

I updated a couple threads showing that posters were giving wrong advice on all streets. But already it says the free trial will allow no more scenario evaluations. So I'm be unable to show anyone else that PokerSnowie is better than the average 2+2 poster.

Long story short, given the user interface, 100 scenario evaluations isn't enough to even begin to use the software.

Any plans on making a similar software for tournaments?

Hi

Can I install on two computers. PC and Laptop ?

Originally posted by andreimgs
Any plans on making a similar software for tournaments?

Hi,

we have been thinking about tournaments a lot, but we don't have a plan about it yet.

Thanks,
The PokerSnowie Team

Originally posted by DamianLuna
Hi

Can I install on two computers. PC and Laptop ?

Hi,

yes you can. The license cannot be shared with other people, but you can install PokerSnowie on your personal devices.

Thanks,
The PokerSnowie Team