[OFFICIAL Support Thread] PokerSnowie - NL Hold'em cash game learning tool

Originally posted by Sam99
@pokersnowie

Hello, my "Preflop advice" function isn't working ("internal error [code: 361]" pop up).

I've sent an email to support@pokersnowie.com, but haven't received any kind of answer yet. I'm wondering if this is a problem on your end or if I need to fix something on my end.

Every other function works fine. Only the Preflop advice.

Thank you.

Dear Sam,

I see a query about that in our customer support tickets list, apparently it came in 3 hours ago. Please allow our customer support to get back to you, it should happen in the next few hours.

Thanks,
The PokerSnowie Team

@pokersnowie

Hi,
The problem has returned again. Seems like it's gonna happen every week :f_mad:.

Originally posted by Sam99
@pokersnowie

Hi,
The problem has returned again. Seems like it's gonna happen every week :f_mad:.

Hi,

It is related to our security checks and the way PokerSnowie is used.

Best is to deal with the customer support rather than in a public forum.

Thanks,
The PokerSnowie Team

I'm using PokerSnowie 4 for Windows and for MAC. I can't seem to get the scenarios to work. The 'NEXT STEP' button is grayed out on both OS's and won't let me add the cards. Anyone else have this problem? A friend has the paid version (PC) and it doesn't work on his either.

Hello,

please send an email to support@pokersnowie.com and describe your issue. They should be able to provide you the needed support.

Thank you,
The PokerSnowie Team