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srna10
Joined: 17.12.2010

I've got response from support:

"Thank you for contacting 888poker .

Please be advised that this issue should be resolved in the next update of the client unfortunately as there is no set date we are unable to provide an exact timeframe.

We sincerely apologize for any inconvenience caused and thank you for your patience and understanding in this matter.

If you require any further assistance with this or any other matter, please feel free to contact us."

So who knows when will be upgrade, got to be patient and wait for it.


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metsok
Joined: 12.12.2010

Lol, nice feedback from 888... None..
My first message was wrote in 1-10 may, don't remember the exact date. Second message was sent 26.06. and still no reply.
I understand that 888 is a big poker room, lots of clients but still.. Other poker rooms will reply instant (chat) or maybe 1-3 days by email.


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888Rep
Joined: 05.01.2015

Originally posted by metsok
Lol, nice feedback from 888... None..
My first message was wrote in 1-10 may, don't remember the exact date. Second message was sent 26.06. and still no reply.
I understand that 888 is a big poker room, lots of clients but still.. Other poker rooms will reply instant (chat) or maybe 1-3 days by email.

Can I please have your poker user name?


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metsok
Joined: 12.12.2010

Same as here, metsok.


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888Rep
Joined: 05.01.2015

Originally posted by metsok
Same as here, metsok.

Thanks, I have sent this over for you.


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metsok
Joined: 12.12.2010

Thank you very much 888Rep! :f_drink:
Its fixed now, but I am still little bit pissed off because I had to wait so long and without pokerstrategy maybe I would have never got this reply/ help.


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Egiza1985
Joined: 22.01.2013

The same problem. Few days ago i formated my computer and reloaded my windows i wanted to start grinding and then that problem occurred :( My nick is Egiza1985


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srna10
Joined: 17.12.2010

Originally posted by metsok
Thank you very much 888Rep! :f_drink:
Its fixed now, but I am still little bit pissed off because I had to wait so long and without pokerstrategy maybe I would have never got this reply/ help.

metsok,
how did you fix that blank pages, did updating softwere solve the issue or something else?


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metsok
Joined: 12.12.2010

It fixed after I updated my video card drivers, I thought I had the latest ones already but I was wrong. :)
To be honest I didn't even know how to update these drivers and maybe here is some people who don't know this either so I will copy the info here how to update.

Updating the Video Card Driver:

1. Click the ‘Start’ Button
2. Go to ‘Control Panel’ page.
3. Select ‘Adjust screen Resolution’ under Appearances and Personalization category OR (in case its icons display) select ‘Personalization’, ‘Display’, ‘Change display settings’.
4. Click ‘Advanced settings’, this will prompt the Graphic card setting dialog, go to the ‘Adapter’ Tab:
5. Click ‘Properties’ and in the next pop up select the ‘Driver’ tab section:
6. Click the ‘Update Driver’ button, and in the pop up that opens select the ‘Automatic’ option for the update:
7. After this step, your computer should browse the web for the latest driver card for your specific device and install it. This may take couple of minutes. During the installation process your monitor will appear as shut-down for few seconds and will return back once completed.
8. When the monitor restarts you should get the message that your driver was updated successfully.
9. Re-open the poker client and Enjoy.


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