PokerStars doesn't start anymore (from new update 01/09/2015)

I have the same problems. I was playing about 10 torunaments, restarted my computer, then after update pokerstars is connecting and closing after second. And what about buy-ins?

No problem here.
Windows 7
Pokerstars.uk

Originally posted by Masterinsekt
I have the same problems. I was playing about 10 torunaments, restarted my computer, then after update pokerstars is connecting and closing after second. And what about buy-ins?

I sent a message to the support... I'm waiting...
If we find something to fix it I propose to post it here.
I cross all my fingers for us

No problems in pokerstars.bg
GL

Ok, it works. Start from pokerstars.exe not from pokerstarsupdate.

I've got an error message in PokerStars log file : catch 'Unable to create directory: 2' in WinMain
Had you got the same ?

Cant find. But try to uninstal and download older version - http://www78.zippyshare.com/v/Er1gTs2W/file.html
then start from pokerstars.exe without installing new version. On my computer works.

Originally posted by Masterinsekt
Ok, it works. Start from pokerstars.exe not from pokerstarsupdate.

This works as the shortcut will look for an update. So starting pokerstars.exe from the parent folder will force it to not look for updates.

Just to close the story and let you know what happened (could help some of you guys in the futur)

I receive a f***ing "by default" answer from PokerStars telling me the problem came from using a 3rd party software (Holdem Manager or Poker Tracker).

and here is my answer :

Hi,

This email to tell you my problem is solved... and this is not by your help!

Telling me the issue comes from a 3rd party software when your application doesn't start (without any 3rd party soft opened) and after your update, it's just do not taking your responsibilities !

As I said I tried several times to open your application after rebooting my PC and without any 3rd party soft.
I don't understand why I didn't get any help from your part except the fact your just sent me one of your "by default" answer (which is useless).

I just uninstall and re-install your application and everything is working now. I don't understand how a technical support doesn't at least propose it...

Overall I'm happy with PokerStars, I use your software during my public broadcasts on Twitch or during my coachings on communities and I share my challenge being Supernova on my blog every week...

... but I'm very disappointed by the service of your support!

Seb