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HM2

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JDOG420
Joined: 29.09.2009

Has never loaded properly since I bought it. If I want to open the program I need to do 3 fresh computer re-boots in order for it to finally find its files and actually open. Why does it take 15- 20 hand to start showing HUD stats?
Why does it take 20-30 hands to show stats when a new player joins the table?
Why does the HUD reset when a new player joins the table? How do you keep any stats if it keeps resetting?
Why does it reset my stats when a new player joins a table?

Every once in a while an overlay will appear at the end of the hand. This overlay shows the board and any player cards at showdown. I see this thing every once in a while and was wondering if it was a bug or a feature. I see it once or twice a tourney but can't figure out what triggers it.

HM2 has a built in error reporting tool that won't allow me to send a report? Huh? The 2 choices are "send report" and "don't send report" The only option available is "don't send" which makes it impossible to send a report.

This thing seems flakier than my grandmothers pie crusts and I'm wondering if there is a refund process to return broken purchases?


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7 replies
JDOG420
Joined: 29.09.2009

And nobody gives a fuck....

Nice.


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luckydont
Joined: 05.08.2008

Originally posted by JDOG420
And nobody gives a fuck....

Nice.

Have you tried to find answers by yourself? just put what you write here into google search and big chance someone already had this problem before and solved it.

Also look and search on Hm2 forum, it's more specialized. And even here on PS there is a separate thread for HM2 https://forums.pokerstrategy.com/forum/board.php?boardid=1626 look and ask there.

I've been using HM2 for many years and it's an awesome piece of software, not ideal but more than acceptable.


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JDOG420
Joined: 29.09.2009

I have tried searches and they aren't much help. Most of them pointed here.......

Thanks


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JDOG420
Joined: 29.09.2009

I tried to use the forum at HM2. I can log into my account, but when I click on the "Forum" tab it logs me out and then I can't post.....


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Moderator
SDK1987
Joined: 12.11.2008

That’s weird, but I have moved your thread yesterday to our HM2 board and then the HM2 supporter can help you out. I wouldn’t be surprised that you need also a forum account on the HM2 forums.

Cheers,
SDK1987


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la55i
Joined: 27.01.2013

Do you have the latest version of HM2? Have you tried to disable your firewall and antivirus?


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netsrak
Joined: 11.03.2006

The HM forum is a separate account you need to create.
For a refund contact sales@holdemmanager.com.

If you need help first check ou FAQ: http://hm2faq.holdemmanager.com/
and you can open a thread in our support module on www.holdemmanager.com.

Or you post a detailled problem and system description here and we try to help you.

Let me try to give you some comments about your questions:

Has never loaded properly since I bought it. If I want to open the program I need to do 3 fresh computer re-boots in order for it to finally find its files and actually open.

Do you get an error message or what happens? Which operating system, firewall, AV software are you using?
Is your computer very slow?

Why does it take 15- 20 hand to start showing HUD stats?
Why does it take 20-30 hands to show stats when a new player joins the table?

Normally the hud should appear after the 1st hand you played. Which gametype on which site are you playing? Which H2 Version?
How big is your database? How are your auto-import folders configured unter side settings?

Why does the HUD reset when a new player joins the table? How do you keep any stats if it keeps resetting?
Why does it reset my stats when a new player joins a table?

Which site and gametype are you playing?

Every once in a while an overlay will appear at the end of the hand. This overlay shows the board and any player cards at showdown. I see this thing every once in a while and was wondering if it was a bug or a feature. I see it once or twice a tourney but can't figure out what triggers it.

I guess you are talking about the mucked cards feature which shows the showdown of the last hand (only if there was a showdown). Please see our FAQ:
http://hm2faq.holdemmanager.com/questions/1491/How+are+Mucked+Cards+enabled%3F

HM2 has a built in error reporting tool that won't allow me to send a report? Huh? The 2 choices are "send report" and "don't send report" The only option available is "don't send" which makes it impossible to send a report.

Normally the "send report" function should be enabled. I guess you have no email system configured on your computer?
Anyway you can open a support ticket on our homepage if you need help.

This thing seems flakier than my grandmothers pie crusts and I'm wondering if there is a refund process to return broken purchases?

Please contact sales@holdemmanager.com


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