The HM forum is a separate account you need to create.
For a refund contact sales@holdemmanager.com.
If you need help first check ou FAQ: http://hm2faq.holdemmanager.com/
and you can open a thread in our support module on www.holdemmanager.com.
Or you post a detailled problem and system description here and we try to help you.
Let me try to give you some comments about your questions:
Has never loaded properly since I bought it. If I want to open the program I need to do 3 fresh computer re-boots in order for it to finally find its files and actually open.
Do you get an error message or what happens? Which operating system, firewall, AV software are you using?
Is your computer very slow?
Why does it take 15- 20 hand to start showing HUD stats?
Why does it take 20-30 hands to show stats when a new player joins the table?
Normally the hud should appear after the 1st hand you played. Which gametype on which site are you playing? Which H2 Version?
How big is your database? How are your auto-import folders configured unter side settings?
Why does the HUD reset when a new player joins the table? How do you keep any stats if it keeps resetting?
Why does it reset my stats when a new player joins a table?
Which site and gametype are you playing?
Every once in a while an overlay will appear at the end of the hand. This overlay shows the board and any player cards at showdown. I see this thing every once in a while and was wondering if it was a bug or a feature. I see it once or twice a tourney but can't figure out what triggers it.
I guess you are talking about the mucked cards feature which shows the showdown of the last hand (only if there was a showdown). Please see our FAQ:
http://hm2faq.holdemmanager.com/questions/1491/How+are+Mucked+Cards+enabled%3F
HM2 has a built in error reporting tool that won't allow me to send a report? Huh? The 2 choices are "send report" and "don't send report" The only option available is "don't send" which makes it impossible to send a report.
Normally the "send report" function should be enabled. I guess you have no email system configured on your computer?
Anyway you can open a support ticket on our homepage if you need help.
This thing seems flakier than my grandmothers pie crusts and I'm wondering if there is a refund process to return broken purchases?
Please contact sales@holdemmanager.com