Missing button sign on speed tables

Hi Inv1ctus83,

Please give more details what you mean by "button sign is missing". Can you provide a screenshot and table/tournament where this is happen?

Yeah sure I've send screenshots to the support but they treat me like a child, as is usual with support. I've uninstalled and reinstalled software, cleared cookies/cache everything as they suggested but the issue is still there. Funny is I've played a ton of hands in the previous year but this never occured, until the last update. And only on speed tables, normal cash game tables work fine.

The issue is that the yellow button sign is not there when I play. Of course their explanation was that that happens because I sit at the new table. But when I told them that this happens also when I'm in the hand, they just seem to ignore that and they said they see no issues. Obviously I don't care who's fault it is, if mine or theirs, I just want some advice on how to fix this. Cause it's super annoying to play multiple tables without a button sign.

Now for the screenshots. The first screenshot the yellow button (Dealer) sign is clearly there on the upper tables, but isn't there on the bottom table where I had 33. On the second screenshot no table has the dealer sign. You can imagine it's really annoying to play without that.

I've pointed it out in paint so it's more clear what I mean.

Hey I get it. We know what is the exact problem and already fix it. New version will come soon. We hope that will receive your feedback as soon as you receive 16.11.5.14 version. Currently you are ussing 13 as you can see into the screenshots. Waiting once when new version arrived to get back your feedback.

Wow finally I get a non BS answer. Thank You for that! This is usually a case why people hate customer support, because there is this rift between people who receive and answer emails and the technicians who are fixing the problems. I know it's probably tough because many times employees aren't in the same location (with outsourcing and all) but I appreciate when someone doesn't treat me like a 10 year old child who first heard of computer and internet two days ago.

Will wait for the new version and then report, when can we expect it to be out?

Hi, customers and users are importnat for us and for sure cannot be threated like a child.
It's a metter of few steps to publish the new one and I hope that today or latest tomorrow version will be published to you.
As soon as I get confirmation that version is live will ping you here ;).