Skrill account locked for outgoing transactions

Hello and welcome to the forum

My Skrill account has recently undergone an investigation that lasted for 2 weeks too. It's now fully functional again. Well, that's how Skrill does its business. It's still a comfortable payment processor, though, just make sure that you have some cash in your other accounts so that these random security checks don't make you run out of cash for your everyday life expenses.

Hello guys,
I am client of skrill since 2014
I had the same problème on last 9th march, I called them the 10th and they emailed me to tell me that they had to apply restriction on my account. They asked me same questions as DNMan :

- What is your relationship with the recipients/senders of the payments you make with Skrill?
- Detailed explanation on what do you send/receive money for?

I answered those question in the next 10 mnt, after an hour they replayed by email telling me that the problème had been escalated to the their security team. I called them again the 11 March they told me to expect an answer in 24h....Nothing...i recalled 48 h after ....again I have to wait... 72h...the same thing ....It have been now 8 Days... I am really stressed because i have in this account all the money that i saved for paying my studies...And i am left without any kind of information...moreover last Thursday the lady of english support just got nervous while i was askin for explanations and hang up the phone.... the worst support ever i had to deal with...

@DNMan is your matter solved ?
@tonypmm how long that they took to unfreeze your account ?

Thanks ... and sorry for my english. I am not native english speaker.

Originally posted by larki1111
@tonypmm how long that they took to unfreeze your account ?

2 weeks, as I wrote above. The investigation might have started earlier than I found out that it was being done, though. And I suspect I was lucky enough to be freed of all accusations so fast, as there were few non-gambling transactions on my account.

@tonypmm Thanks for your answer.
@DNMan Is there any new concerning your case ?

It's the fourth week now and still have restrictions on my account and no answer.
It's the worst and the most stressful experience i ever had.
Their phone support keep repeating that they can't do any thing and that i have to wait.... since the 10 th March
Really desperate.

Up !

@DNMan any news ?

Is their other personnes in the same situation ?

I have same situation, my Skrill account restricted today for outgoing transactions. I sent them the required documents and waiting for the response. Did your problem resolved larki1111...?

Well, i am using Skrill since 2007/2008 and i am having same issue now, i have made like 100.000$ of transactions, wanted to withdraw 2.500$ but can't. They will probably need to verify my account again and that is not a problem, however the response times are ridicolous, i mean, come on, you can't respond to a simple question after 3 days... I called the support, nothing was solve, no info received on what they need and so on. Come on Skrill, you can do better than that.

I didn't get any reposnse from their support eam (do they even have one?) and it's 3 days. Don't know what to send and where, 10 years client now imagine a situation where you a a client of a bank that one day decides to freeze the money on your account and does not give you any info. I am really annoyed now, there is 2.500$ on the account and once everything is done i will just withdraw, close my account and never use it again. This is not how you treat your clients, they are like all the rogue casinos and poker rooms around, same scheme and same way of dealing with issues.

Read the reviews, if someone hack into your Skrill account and steals your money they can't do nothing and you won't see your money, when you receive money from an approved and advertised by them merchant they will freeze the money and you will wait for ages to get an info. Does it even make any sense?