How long does it take for poker stars security to verify account after providing requested documents?
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For everyone else asking this. About 78hours but normally if you give them all the papers they need they will do that in 2Days.
That seems long. You can always chat to support if you are inpatience.
Cheers,
SDK1987
Originally posted by SDK1987
Did you use the chat function yet?
I cannot use chat function because my account is frozen and I cannot login.
In meantime, they sent me answer about association with one player, blabla. Now im waiting for 4 days for reviewing my answer ♦
Thats great news cause mine is frozen as well. They accused me with colluding with others.
Hello Rudolf,
The review of your account and your play with 'Michaelboa1' and 'LordKocho' is complete.
We have decided that you have likely at times shared hole card information or have otherwise collaborated to gain an unfair advantage over other players at the table.
Be aware that playing as a team may result in penalties, including seizure of funds from the offender's account and/or termination of the account. As per our Terms of Service:
The Terms of Service which you agreed to abide by when you opened your Stars Account, in particular, section 5 under 'PROHIBITED USES', state that:
"5.3 COLLUSION. Collusion between Users by sharing hole cards or by any other methods is strictly forbidden. The Stars Group reserves the right, in addition to other measures, to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In addition, The Stars Group reserves the right to consider any collusion or attempt at collusion between players (including Users) as a material breach of this Agreement and accordingly The Stars Group shall have the right to terminate a User's account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt."
Our full Terms of Service are available at:
www.pokerstars.dk/en/poker/room/tos/
While we believe you may have shown a preference to these players at the table, we don't feel you have done so in a malicious manner. Therefore, your account will be reopened in good standing.
Should you find yourself at a table with a friend, please keep our Terms of Service in mind. The complete rules can be found here:
www.pokerstars.dk/poker/room/tos/
Before we reopen your account, as part of our security procedures we ask that you email us the following information:
A clear copy of your driver's license, front and back, or other government-issued photo ID;
and
A clear copy of your last utility bill (telephone, gas, water, or electric) indicating your name, address and statement date.
Remember that these policies have been established to assure all of our players, yourself included, of a fair, secure place to play online poker. Don't hesitate to let us know if you have questions or concerns.
Thank you for your cooperation and patience during the resolution of this matter.
Regards,
Keith
Stars Game Integrity
I have written back as soon as possible providing them with the necessary documents. That was 4 days ago. Still waiting