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GG withrawal denied

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chilliyen
Joined: 12.04.2010

Hi,

anyone else had this problem?

tried to withdraw funds from GGpoker to a debit card that I used to deposit and got this reply,

This is to inform you that your withdrawal request has failed to be processed due to your card issuer not supporting this specific transaction. As such, we will be assisting your case through another payment method - BTC (bitcoin).
As of now, we are holding your debited funds USD 1,545,21 to assist you manually.
Please confirm your BTC wallet address with us.
Thank you for your careful cooperation and patience.

I'm a bit reluctant to sign up to some dodgy bitcoin operation, so any info would be much appreciated..........


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23 replies
Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi chilliyen,
I'm with you on the dodgy bitcoin transfer anxiety.
I suggest you email cashier@ggpoker.com
This is a separate address that is used for cashier-related problems.

Before you email GGPoker, find out if wire transfer is available to your account, and also what the fees would be.

GGPoker used to handle wire transfer, and I can't imagine that they would have stopped.

Best of luck :gl:,
VS


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Lazza61
Joined: 23.03.2011

Hey chilliyen,

In Australia, we have never been permitted to withdraw to debit/credit cards, deposit yes, withdraw no. This policy was standard across all poker rooms until online poker was officially banned in 2017/8.

Regards

Laz


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kacsa1st
Joined: 09.02.2007

AFAIK Mastercards are only good for deposit and no withdrawals. Visa is okay for both depo/cashout.
so this is not specific to GG poker.


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Head Admin
Lanfear81
Joined: 04.11.2007

Depending on your location, you should be able to use ewallets for your deposits and withdrawals, instead of bitcoint. For example

- Ecopayz
- Skrill

This way you can also keep your bankroll seperated from your regular funds if you want.


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wickus
Joined: 31.03.2006

Bit Coin as the only alternative? LOL


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by Lazza61
In Australia, we have never been permitted to withdraw to debit/credit cards, deposit yes, withdraw no. This policy was standard across all poker rooms until online poker was officially banned in 2017/8.

In Canada neither deposits nor withdrawals are permitted using credit cards.
Since Skrill & Neteller allow deposits and withdrawals using credit cards, we had to certify that the funds transferred were not use "for gaming purposes".
Eventually both of them stopped accepting accounts from Canada claiming Canadian regulations -- but other wallets still work in Canada, but don't permit funding from Credit cards.

Oddly though, I can use Interac to link a bank account to a poker site and transfer directly to/from that account.

@chilliyen -- if you go to the cashier in GGPoker, what withdrawal methods are available?
I just did that, and sadly don't see wire transfer there any more.

Best of luck :gl:,
VS


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chilliyen
Joined: 12.04.2010

Thankyou all for your help.

I'm going to relent, and request a Skrill payment.

Doubt I'll be playing at GG for a while........... They certainly make it difficult for winners!


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Coach
Kyyberi
Joined: 09.07.2010

The problem is not in GG end, they have to follow regulations. I have made deposits and withdrawals with credit card without any issues.


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chilliyen
Joined: 12.04.2010

wow cost me £50 to go thru Skill, and I aint got it yet

wot a scam


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Originally posted by chilliyen
wow cost me £50 to go thru Skill, and I aint got it yet

wot a scam

Skrill is expensive i had to use them to withdraw my $50 referral payment from pokerstrategy and skrill took $5. I have no idea if they took another $5 to send it to my bank if so it's $10 taken for one transaction.:f_o:


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kacsa1st
Joined: 09.02.2007

sending to bank account costs 1%. receiving money to skrill costs 0%. moving money from poker site->skrill-> another poker site costs 0 (if all account is in the same currency).
a few weeks ago i got 300$ (god bless the raffle :profit: ) from pokerstrategy to my skrill and it was free ofc ($ -->$). i think you use different currencies and if so then the exchange rate is 3.99%.

otherwise i do not know how you got charged on receiving money?!?


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Originally posted by kacsa1st
sending to bank account costs 1%. receiving money to skrill costs 0%. moving money from poker site->skrill-> another poker site costs 0 (if all account is in the same currency).
a few weeks ago i got 300$ (god bless the raffle :profit: ) from pokerstrategy to my skrill and it was free ofc ($ -->$). i think you use different currencies and if so then the exchange rate is 3.99%.

otherwise i do not know how you got charged on receiving money?!?

My mistake charge was £2.74 $3.64 it's exchanging to pounds maybe that's the charge i received £35.56 from the $50 not that it's a big issue.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Correct me if I'm wrong, but Skrill only charges a fee if you take the money to your bank account.
To or from merchants is free (or it was when I used Skrill last)


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I seem to of been charged £2.75 to transfer it from pokerstrategy to skrill and another charge of £4.89 was to be taken upon sending it to my bank although they rejected the withdrawal for some reason.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

I assume you'll contact their customer service?

Best of luck :gl:,
VS


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kacsa1st
Joined: 09.02.2007

Originally posted by VorpalF2F
Correct me if I'm wrong, but Skrill only charges a fee if you take the money to your bank account.
To or from merchants is free (or it was when I used Skrill last)

u r right! (as i wrote above)


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Coach
Kyyberi
Joined: 09.07.2010

Skrill takes alway 4% fee in currency conversion. Even from person to person.


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Originally posted by VorpalF2F
I assume you'll contact their customer service?

Best of luck :gl:,
VS

It's a perfect little savings account i wont be spending it in a hurry. :f_biggrin:


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kacsa1st
Joined: 09.02.2007

Originally posted by Kyyberi
Skrill takes alway 4% fee in currency conversion. Even from person to person.

ofc when using different currencies. thats why smart lads avoiding conversions ;)


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