Aurora

I agree ToddBrunson,
That is why I recommended having a full backup before proceeding with the uninstall route.
I edited my comment in that thread to mention specifically saving the notes file.
I don't recommend saving the settings file in a case like this because sometimes it is the settings file that get corrupted and causes the problem.
I have had PokerStars recommend removing the settings file and re-installing to fix some problems.

Originally posted by GuilhermeGalvao
This aurora engine is really annoying especially the note system, i simple cant use my notes anymore because i can't read them the letters are too small and my eyes are bleeding for god sake. I'm keeping my notes now on my hud database, because pokerstars note system now is useless.

Completely agree.
In the old system, I could pop out the chat windows, and see as many lines of notes as I wanted -- sometimes I have 10 or more lines on a player.
Useless now.
I'm 67 years old, and the font is nearly unreadable.
Unfortunately for us mixed-game players, the database notes option isn't available...

Be sure to let PokerStars know how you feel!

I used to recommend sending them an email, but as you can see from this post email to support no longer makes sense.

Instead, use the help form in the client.

I so hope that this gets resolved in a way that makes PokerStars usable again.

I sent lot of email the pokerstars support but so far is nothing chance.

GuilhermeGalvao: I total agree with you, now i save my notes the HUD but when i write the notes some round i sit out so maybe i should have to note after the session?

Another thing VorpalF2F. I set screen settings - resolution 1024*768 maybe doesn't faster but i see more as if i use 1280*720 resolution.

Originally posted by ToddBrunson
I sent lot of email the pokerstars support but so far is nothing chance.

I suggest that you use the help tool in the application to contact PokerStars.
When I emailed them recently I received this:

Originally posted by ToddBrunson
Another thing VorpalF2F. I set screen settings - resolution 1024*768 maybe doesn't faster but i see more as if i use 1280*720 resolution.

Interesting -- I hadn't thought of changing resolution.
I have my monitors all set to 1920x1080 -- which is the default resolution for those monitors.
It sounds like you are using a laptop.
Many laptops use the CPU for graphics, so reducing the load on the CPU should help.

No, i don't using laptop just my monitor old about 9 years old and only 19 inches and i don't like 1920*1080 resolution, too small this monitor.

But another theme i guess next year spring all poker room will ban all hud softwares because this is adventage for us against hobby players who don't use it.

Hey everbody:
I just got a emailfrom the german Pokerstars Support so this is official information.
Ill do my best to translate in to english for all of you who have problems with Aurora:
Go to username/appdata/local/Pokerstars.eu and find the "user.ini" or "user" file. Open it with the text editor program.
Find the [OpenGl] section. Change the value to 1 (it was 4 for me when i first opened the file) . It should look like this:
[OpenGl]
openGlSetting=1

save it.

Then restart the client.

Originally posted by JnB90
Hey everbody:
I just got a emailfrom the german Pokerstars Support so this is official information.
Ill do my best to translate in to english for all of you who have problems with Aurora:
Go to username/appdata/local/Pokerstars.eu and find the "user.ini" or "user" file. Open it with the text editor program.
Find the [OpenGl] section. Change the value to 1 (it was 4 for me when i first opened the file) . It should look like this:
[OpenGl]
openGlSetting=1

save it.

Then restart the client.

Before everyone goes out and blindly edits their settings file -- what is this supposed to do?
Have you tried it?
Did it work?
Any side effects noticed?

Thanks!
VS

It does not turn off Aurora, they just said it would improve performance. And it did. My tables didn't lag or even freeze (what happened at least 4-5 times per hour before changing the file.
My CPU is doing way better as well. I could run PT4 with HUD while 4 tabling zoom.

Only thing i noticed was that the lobby took longer to load when i opened the software.

vielen Dank für Ihre Kontaktaufnahme!
Zur Lösung des Problems empfehlen wir, dass Sie eine kleine Änderung an Ihrer Einstellungsdatei ('user' oder 'user.ini') vornehmen.
Öffnen Sie im ersten Schritt den Einstellungsordner. Falls sich unsere Software starten lässt und Sie durch die Menüs navigieren können, gehen Sie folgendermaßen vor:
1. Wählen Sie in der Lobby "Hilfe" > "Meinen Einstellungsordner öffnen". Der Ordner wird geöffnet.
2. Schließen Sie unsere Software (und lassen Sie den Einstellungsordner geöffnet).
Falls sich unsere Software nicht starten lässt oder abstürzt, wenn Sie versuchen, die obigen Schritte durchzuführen, können Sie den Einstellungsordner auch manuell suchen, um die Datei zu finden:
1. Drücken Sie die "Windows"- und "R"-Taste (gleichzeitig).
2. Tippen Sie den nachfolgenden Pfad in das Eingabefeld ein oder kopieren Sie die Zeile und fügen Sie sie ein. Anschließend drücken Sie auf "Enter":
%USERPROFILE%\AppData\Local
3. Suchen und öffnen Sie den Ordner unserer Software.
Bearbeiten Sie im zweiten Schritt die Einstellungsdatei.
1. Suchen Sie im Einstellungsordner die Datei 'user' oder 'user.ini', klicken Sie mit der rechten Maustaste darauf und wählen Sie "Bearbeiten", um die Datei mit Notepad zu öffnen.
2. Suchen Sie in der Datei den Eintrag 'openGlSetting' und ändern Sie deren Wert auf '1'. Nach der Bearbeitung sollte der Eintrag wie folgt aussehen:
[OpenGl]
openGlSetting=1
3. Speichern Sie die an der Einstellungsdatei vorgenommenen Änderungen und starten Sie Ihren PC dann neu.
4. Öffnen Sie unsere Software erneut und loggen Sie sich wieder ein.
Nun sollten keine Probleme mehr auftreten. Sollte dies doch nicht der Fall sein, senden Sie uns bitte eine Kopie Ihrer Log-Dateien, damit wir die Angelegenheit genauer untersuchen können. Ich danke Ihnen!

Bleiben Sie gesund und viel Glück beim Spielen!
Mit freundlichen Grüßen

Nikita
Stars Support
+Thats the full Mail, maybe if you paste it into google translator

Hi!

So now you can only play ps with aurora if ps run well, now doesn't, they restarted the server?

https://starshelper.net/en/forum/thread?tid=2120#mes1

Do you have experienced this today, ps client try connecting. I play about 10 minutes and after freeze again.

Originally posted by ToddBrunson
Hi!

So now you can only play ps with aurora if ps run well, now doesn't, they restarted the server?

I don't think they restart the server today. Most of the time it's around 12.00h CET(11.00h GMT).

Then what is happening? Which is the pokerstars email address? I wrote them message but i don't know i sent a good email address.

Originally posted by ToddBrunson
Then what is happening? Which is the pokerstars email address? I wrote them message but i don't know i sent a good email address.

support@starsaccount.eu if you use PokerStars.eu client. I expect if you se another 1 you need to change .eu inthe 1 you use, but most of the time it's better to use the help function in the PokrStars client.

Thanks, i tried .com email address. But ps client still doesn't connect the site. I guess maintenance in pokertars. Since stars has aurora the site has lot of maintenance.

I am having no problems with the Stars client this morning.
Well, yes I am.
The entire client sucks, but there is nothing that can be done except go elsewhere

I read today perhaps pokerstars another update the cash games blind lobby and you can't join any waiting list.

VorpalF2F: yes you have absolutely right. But i guess this isn't the ending with horrible developments.

Today same problem i wrote 2 email yesterday, answer nothing. And my country some players same problem yesterday...

Use the form in the client, rather than direct email.
I believe that they pay more attention to that.

Also, I rather think that they are quite understaffed these days.

I wrote ps client the support chat, if you thinked this but they can't help me and they suggest me i write email for support. But i still haven't received answer yet.
I set it up carbon beta theme before i used mercury and now i can play and a little faster.
But i guess the world biggest online poker site i would expect more for them and faster answer.

I would expect that they did proper testing before rolling out just about the worst table experience in the online poker world.