Skip to forum
Notifications
Clear all

[Closed] TAF payout problem

11 Posts
3 Users
0 Reactions
1,470 Views
lolsplitpot
Joined: 29.07.2010

Hi, I tried to payout my 55$ from Tell-A-Friend. It shows "The payout request was denied."

I contacted support (Ivan) and he told that the problem will be investigated. It's been more than a week for now and I won't get an answer - when I will be able to payout?

Sorry for my english! =)


10 replies

Hi mate,

I'm sorry you didn't hear from us sooner. I've asked my colleagues to look into your case again, you will hear from us within the next 24 hours.

Thanks for your patience,

Hadi


lolsplitpot
Joined: 29.07.2010

Appreciate. Waiting for answer :)


You should have received an answer to your ticket which you can check here: http://www.pokerstrategy.com/home/support/


lolsplitpot
Joined: 29.07.2010

Like I answered to support, this must been some kind of misunderstanding. I passed quiz by learning PS.com articles (thank you - it helps a lot) and I didn't publish anything about your quiz information.

I'm waiting for answer, thanks.


lolsplitpot
Joined: 29.07.2010

Sorry for doublepost but - c'mon! This is absurd! I didn't publish any of quiz information anywhere! This is misunderstanding, totally!

EDIT: Just talked to support. It was an mistake but now (I think) it's all ok. So can you remove this restriction from my TAF account? :)


justkyle88
Joined: 07.05.2008

Hey lolsplitpot,

The Support team will take care of this for you.

Regards,

Kyle.


Please let us know if all went fine for you :)


lolsplitpot
Joined: 29.07.2010

Emm, now it's almost ok - now the only problem is unblock my account :) So how much time it takes to security department?


lolsplitpot
Joined: 29.07.2010

Topic now is closed - account is open and just succesfully requested my TAF balance to moneybookers :) Thanks!


Glad to hear it worked out :) If you have any more problems, give us a shout!