Poker Strategy is not the only website where I refer friends. I worked with many other poker affiliates but this is the only place where I see such high amount of unreasonable checks.
However I still believe that there was no malicious intent in what you have done.
I totally understand that customer service here is very busy and it might be impossible to look through the whole thread before replying.
My previous post here was not very detailed and it could cause some misunderstanding of my circumstances.
Here is the quick summary of the facts:
1) I have passed the ID verification to get my free $50. My documents were accepted, verified and passed your checks.
2) I have successfully received 2 payments for invited friends.
3) When more people started to come from me to your website and I was going to receive more payments but those payments were denied.
4) Customer service asked how I refer friends and I gave this information.
5) Then your customer service asked for the copies of my documents in better quality.
6) I have rescanned the documents and sent them to you as requested. The information on the documents is the same as before. I did not change neither my date of birth nor country of residence. Nothing. Remember that my documents were verified already. (see 2)
7) Customer service replies that they decided not to pay me any money. Obviously this decision was based on documents. Looks like they didn’t like the documents they liked before!
This makes absolutely no sense to me. I am sure it is simply a matter of some mistake which might be result of complexity of this case (which wouldn’t be so complex if it hasn’t been for the amount of unnecessary check you do)
Considering the above can you please check the case once again?
