888 poker representative

whats the issue?

i have deposited 50$ with my visa card and deposited around 200$ through neteller. according to their cashout policy i should cashout 50$ to my visa and i will be able to cashout with neteller in the future.

i have already cashout 55$ but the neteller option is still not appearing in my account. i am planning to deposit additional funds with my neteller account but only if the neteller cashout option will be available in the future.

my only cashout option appearing is the visa card. tried emailing manager@888poker.com but never got a reply.

my cashout history

ID Date & Time Amount Status Confirmation Number Total Paid More Details
1 12/15/2011 at 12:48 AM US$35.00 Paid 133212361471 US$35.00 More
2 6/18/2011 at 7:19 PM US$20.03 Paid 125683258662 US$20.03 More

my deposit history

1 12/14/2011 at 11:33 AM NETELLER US$50.00 Approved 133191825023 More
2 12/13/2011 at 12:07 AM NETELLER US$150.00 Approved 133120854007 More
3 6/13/2011 at 2:21 PM Visa US$50.00 Approved 125504622988 More

bump

Originally posted by dwyt84
i have deposited 50$ with my visa card and deposited around 200$ through neteller. according to their cashout policy i should cashout 50$ to my visa and i will be able to cashout with neteller in the future.

i have already cashout 55$ but the neteller option is still not appearing in my account. i am planning to deposit additional funds with my neteller account but only if the neteller cashout option will be available in the future.

my only cashout option appearing is the visa card. tried emailing manager@888poker.com but never got a reply.

my cashout history

ID Date & Time Amount Status Confirmation Number Total Paid More Details
1 12/15/2011 at 12:48 AM US$35.00 Paid 133212361471 US$35.00 More
2 6/18/2011 at 7:19 PM US$20.03 Paid 125683258662 US$20.03 More

my deposit history

1 12/14/2011 at 11:33 AM NETELLER US$50.00 Approved 133191825023 More
2 12/13/2011 at 12:07 AM NETELLER US$150.00 Approved 133120854007 More
3 6/13/2011 at 2:21 PM Visa US$50.00 Approved 125504622988 More

could you please email support@888poker.com and not manager@888poker.com as that won't be corresponding with your issue. Let me know if you don't receive an email by tomorrow.

Ingrid

You can chat with 888.
Go to cashier, and a window will pop to talk to a 888 operator to assist you in a deposit. You can talk to the operator about your problem.

Originally posted by IngridN

Originally posted by dwyt84
i have deposited 50$ with my visa card and deposited around 200$ through neteller. according to their cashout policy i should cashout 50$ to my visa and i will be able to cashout with neteller in the future.

i have already cashout 55$ but the neteller option is still not appearing in my account. i am planning to deposit additional funds with my neteller account but only if the neteller cashout option will be available in the future.

my only cashout option appearing is the visa card. tried emailing manager@888poker.com but never got a reply.

my cashout history

ID Date & Time Amount Status Confirmation Number Total Paid More Details
1 12/15/2011 at 12:48 AM US$35.00 Paid 133212361471 US$35.00 More
2 6/18/2011 at 7:19 PM US$20.03 Paid 125683258662 US$20.03 More

my deposit history

1 12/14/2011 at 11:33 AM NETELLER US$50.00 Approved 133191825023 More
2 12/13/2011 at 12:07 AM NETELLER US$150.00 Approved 133120854007 More
3 6/13/2011 at 2:21 PM Visa US$50.00 Approved 125504622988 More

could you please email support@888poker.com and not manager@888poker.com as that won't be corresponding with your issue. Let me know if you don't receive an email by tomorrow.

Ingrid

ive already emailed manager@888poker.com and just got a reply. they will be forwarding it to their technical support department. i'll bump this post if i don't get any word in the next couple of days. hope everything gets fixed

Originally posted by dwyt84

Originally posted by IngridN

Originally posted by dwyt84
i have deposited 50$ with my visa card and deposited around 200$ through neteller. according to their cashout policy i should cashout 50$ to my visa and i will be able to cashout with neteller in the future.

i have already cashout 55$ but the neteller option is still not appearing in my account. i am planning to deposit additional funds with my neteller account but only if the neteller cashout option will be available in the future.

my only cashout option appearing is the visa card. tried emailing manager@888poker.com but never got a reply.

my cashout history

ID Date & Time Amount Status Confirmation Number Total Paid More Details
1 12/15/2011 at 12:48 AM US$35.00 Paid 133212361471 US$35.00 More
2 6/18/2011 at 7:19 PM US$20.03 Paid 125683258662 US$20.03 More

my deposit history

1 12/14/2011 at 11:33 AM NETELLER US$50.00 Approved 133191825023 More
2 12/13/2011 at 12:07 AM NETELLER US$150.00 Approved 133120854007 More
3 6/13/2011 at 2:21 PM Visa US$50.00 Approved 125504622988 More

could you please email support@888poker.com and not manager@888poker.com as that won't be corresponding with your issue. Let me know if you don't receive an email by tomorrow.

Ingrid

ive already emailed manager@888poker.com and just got a reply. they will be forwarding it to their technical support department. i'll bump this post if i don't get any word in the next couple of days. hope everything gets fixed

alright, at least they replied and forwarding the case. I'm sure you'll have some kinda response soon. Please keep me updated.

Ingrid

i just got an email from them and would like to update ingrid on the status
----------------
Dear Dwight

Thank you for contacting us.

Please be advised there was an issue with the Neteller cashout option for our Philippine members, however it has now been resolved and you should now receive the option to cashout via this method.

Dwight, please accept our apologies for any inconvenience or concern caused.

If you require any further assistance with this or any other matter, please feel free to contact us.

Kind regards,
Nicola
Transactions Team
----------------

neteller option is now enabled for my account, i can see it in my cashier. feel free to close thread if necessary. thanks

Awesome! happy ending! thank you for the update Dwight! I appreciate it!

Merry Christmas to you if we don't speak until then!

Ingrid