[Closed] Help Really Needed

ill talk to our support team about that,

ill be back in a few minutes

Don't worry they received your ticket.

The money will be transfared to your regular account perhaps today but at least tomorrow.

By the way, you can not get money onto the playmoney account you created before so don't worry about that.

Best regards,
Stefan

And they will change my profile right?

Awesome man really thanx ♦

Yap of course they will change your PP Account Name and so on, of course.

Srry but the $ still aren't on my account, is there something wrong?

You did not register at the Cashier yet, you received a ticket with further infos but here they are again:

Register with the cashier, since we can't send you any money if
you don't. To do this, click on „cashier“->“deposit“ in the menu
and fill out the form. It is important that you enter the correct data
to get the $150. After confirming your data, a browser window with
different methods of payment will open. You can simply close this
window without changing anything in it.

After that we can transfar the money.

Please answer the ticket that you registered at the cashier (when you did) then we do know when we can try to transfar the money again

You mean this form?

Hmm, No i don't think so. This looks like the form you have to fill out to become a preferred member, which gives you some other advantages but is actually not necessary.

It has been quite a while since i registered there so i can not tell you exactly how it looked like, but i remember that there was quite more green color inside the form

But like i said you should get their by just selectiong cashier then deposit

Ok,

I click on Cashier and after that i click on Deposit like this:

When i click on deposit i get this:

Is that normal?

Thanx, Joeri

I also found this some minutes ago:

Doesnt that mean that the money should be at the account already?

But here is my Transaction history:

Thanx, Joeri

Can't tell ya more but it looks like you already registered at the Cashier.

But the best thing you can do is just stay in contact with our support team. They know the details much better than i do.

So just write a ticket to them. They will answer very quickly.
Tell them that you registered at the cashier!

Best regards,
Stefan

Originally posted by NLJOERI

maybe you already have the money (and so you are already registered.)

but have you tried the "Home" Link on the picture above. (left to "Deposit" Link)

I can tell ya more throughout the day when our support members start to work (in half an hour)

You mean with home link the my account link? If yes there i can see that i have 10.000 play chips and that my account is play money only?

Btw does it maybe have something to do that my PP account in my profile on this site isnt changed yet?

Absolutly

But anyway i will check the details later that day, but also have a look at your tickets.

Don't worry we will solve that problem

Here i am again,

The problem why you did not get your money is quite simple. The Support member who was responsible for your case, wasn't there over the weekend so that is the reason for the delay.

So you should get the money this evening/late afternoon (european time)

Best regards,
Stefan