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tracking from pokerstrategy

75 Posts
26 Users
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AlexKockar
Joined: 20.04.2012

hm.. i think im not on track with points from pokerstars?:f_cool:


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74 replies
Moderator
SDK1987
Joined: 12.11.2008

I don't know if there are any issiues, but you can always send a ticket to our customer service and they will help you further.

Cheers,
SDK1987


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Ihuarraquax
Joined: 13.12.2016

Im having the same feeling ☹️


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Head Admin
Lanfear81
Joined: 04.11.2007

Hey guys,

There's currently an issue with StrategyPoints for PokerStars since the 29th. We are aware of this and looking for a solution.

We'll keep you updated.


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AlexKockar
Joined: 20.04.2012

i told you guys, something wrong, because i know how much i play , but only 5 points on my pokerstrategy account .
thanx LanFear


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AlexKockar
Joined: 20.04.2012

Originally posted by Lanfear81
Hey guys,

There's currently an issue with StrategyPoints for PokerStars since the 29th. We are aware of this and looking for a solution.

We'll keep you updated.

i had 5 points :P solutions not yet? ;) gl guy today


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AlexKockar
Joined: 20.04.2012

Originally posted by SDK1987
I don't know if there are any issiues, but you can always send a ticket to our customer service and they will help you further.

Cheers,
SDK1987

hmm i try but my statur ticket is closed


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Head Admin
Lanfear81
Joined: 04.11.2007

Hey Alex,

You can open a new ticket by clicking at the "+ open a new ticket" at the very bottom of the support page.

However, when it's about the PokerStars SP, there no need to open a ticket as we dont have any news yet on the issue.


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AlexKockar
Joined: 20.04.2012

ok, thanx Lanfear, then i will wait..When you have news, please tell me :)


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Ihuarraquax
Joined: 13.12.2016

I hope itll be fine :) I love the gold status contend :)


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AlexKockar
Joined: 20.04.2012

hah still have 5 points :( i hope soo


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AlexKockar
Joined: 20.04.2012

im already on 5 points :(((( whats goin wrong?


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londonsystem
Joined: 19.11.2008

I myself plays on stars. In this month, it remained to zero for more than 10 days, and it became 5 one day, and remains as is.

I don't think both you and I have 5 points are just coincidence. Some process identified some accounts as "yes, it is connected and have some activity", and gave a token of 5 points, and later, hopefully catch up with the actual points, or else. That's what a programming staff working on some issue but without any ETA would do.


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Ihuarraquax
Joined: 13.12.2016

Oh gee...I can´t say how much I will miss my gold status :(


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tonypmm
Joined: 11.01.2009

Originally posted by londonsystem
I don't think both you and I have 5 points are just coincidence. Some process identified some accounts as "yes, it is connected and have some activity", and gave a token of 5 points, and later, hopefully catch up with the actual points, or else.

The 5 points have come from the hand discussion promotion that's still going on. It's actually possible to maintain the Silver status without being tracked if you post in hand discussion on 20 days in a month, though, of course, it would be much nicer to be getting points correctly for our play.


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JackieHoo
Joined: 06.12.2011

it seems more than me facing similary situation ,stuck in points from pokerstar, let's wait and see


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deralte71
Joined: 09.08.2010

Have the same problem


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Head Admin
Lanfear81
Joined: 04.11.2007

Hey guys,

Sorry for the delay, but we dont have a working solution just yet for the StrategyPoints on PokerStars.


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deralte71
Joined: 09.08.2010

Dear Lanfear81, with July approaching, can we expect that we maintain our current status untill a solution has been found? Brgds


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AlexKockar
Joined: 20.04.2012

this monts i have for sure about 1k points


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