[Closed] WTF? fraudulent ? i didnt even finished my registration and they say im a fraud-.- cool !

Hi ronuble,

Indeed this is strange. Are you going to contact customer support or?

Let me know if I can help you with anything!
Ingrid

Same problem here, i sent an email to the support guys, checked my email afterwards and i found a Welcome to Unibet mail regarding my registration. I even confirmed my email but i can't log in to my account..we'll see what they say

Hi Guys,

Please keep me updated regarding this.

Thank you
Ingrid

Yeah I had this too a while back when I registered

here is the deal, they like to scare people apparently.

I don't know which kind of filters they use, but all I had to do to solve it was send over my ID and proof of address (as with most poker rooms) and it was solved within one day.

I don't know what set off the filter but I am guessing that it was because I live in Belgium and I chose "English" for language (I just really like english more than my native tongue for sites and software), nothing else seemed "off" about my registration other than that.

I did the same...

Now im w8ting 6th day in a row for comfirmation, cant log in ,and im getting mails after mails with pomotions ( + u didnt create a poker alians , lets make it now and enjoy the game ;p) and this lives chat support....gosh im waiting now like 3rd hour in this virtuall queue, cause noone is replaying to ma email which i sent like 3 days ago....

I got the same on Ladbrokes (same network) and I just called them and they solved it.

Aight, i can sign in today after sending them the needed documentation on Tuesday. Everything worked out i guess

Tried to create an account 5 minutes ago and got teh very same response.
So i sent them an email...

Should be ok though. Just frustrating.

Well I tryed to register on unibet over the link on PS.com.
Anyways all fine and well but then I got a message:

"Sorry, registration not accepted
Unibet uses filters that detect potentially fraudulent accounts and stop them from being registered. Sometimes they work too well and stop legitimate customers like yourself from registering. Please accept our apologies, and do contact customer service; they'll be happy to help you quickly sort it out."

I can login though, can't deposit and of course nobody is on the live chat nor e-mails me back. Anyone had something similar? And how should I know now that my account is being tracked over PS.com? I hope this problem won't affect that since I know how the tracking system works...

OKAY i saw this:
WTF? fraudulent ? i didnt even finished my registration and they say im a fraud-.- cool !

My current screen is 7" big so I didn't SEE that thread. sorry ♦

Originally posted by Laggsy
Tried to create an account 5 minutes ago and got teh very same response.
So i sent them an email...

Should be ok though. Just frustrating.

lol i made a thread about this bcs I over looked this thread (my 7" pad i am curently on has too small letters )

anyways same problem here and no help from support

Originally posted by Zhusy
Well I tryed to register on unibet over the link on PS.com.
Anyways all fine and well but then I got a message:

"Sorry, registration not accepted
Unibet uses filters that detect potentially fraudulent accounts and stop them from being registered. Sometimes they work too well and stop legitimate customers like yourself from registering. Please accept our apologies, and do contact customer service; they'll be happy to help you quickly sort it out."

I can login though, can't deposit and of course nobody is on the live chat nor e-mails me back. Anyone had something similar? And how should I know now that my account is being tracked over PS.com? I hope this problem won't affect that since I know how the tracking system works...

OKAY i saw this:
WTF? fraudulent ? i didnt even finished my registration and they say im a fraud-.- cool !

My current screen is 7" big so I didn't SEE that thread. sorry ♦

I am merging both thread as same topic

Happened to me right now. Wtf are they doing?! Should i play there at all even if they allow me to? God knows how withdrawal will look like.

edit: ok, i called support and they asked for my documents. Why do they have to call someone "fraudulent" first and then ask for docs? Hmm, wonder how long this will take. Support was nice, though, they have croatian (close enough) speaking 24/7 support, apparently.

Hi Guys,

All good with your Unibet accounts now?

Ingrid

Originally posted by neotesani
Happened to me right now. Wtf are they doing?! Should i play there at all even if they allow me to? God knows how withdrawal will look like.

edit: ok, i called support and they asked for my documents. Why do they have to call someone "fraudulent" first and then ask for docs? Hmm, wonder how long this will take. Support was nice, though, they have croatian (close enough) speaking 24/7 support, apparently.

Lucker.
The 24/7 is actually 1/5 but okay. ♦

Close Croatian? Stavili su Slovenca na liniju? haha ♦

Hehe, neko iz ex-yu, nisam bas obracao paznju, sasvim moguce da je Slovenka koja govori ijekavski stokavski. Ili je Hrvatica ili Bosanka, lol. Rekao sam 'close enough' jer oni koji nisu iz ovih krajeva verovatno ne znaju da srpski/hrvatski/... jezici imaju istu osnovu i da se ljudi savrseno razumeju.

Anyway, she was very nice and had very soothing but serious voice, i almost want to call them again just to hear her voice. She would be very helpfull for coming off from tilt. "It's just variance, sweety, happens to everyone, everything will be just fiiiine." Aaaaah

Did anybody actually got an explanation why they are tagged as "fraudulent"? Country origin? I'm from Serbia.

Originally posted by neotesani
Hehe, neko iz ex-yu, nisam bas obracao paznju, sasvim moguce da je Slovenka koja govori ijekavski stokavski. Ili je Hrvatica ili Bosanka, lol. Rekao sam 'close enough' jer oni koji nisu iz ovih krajeva verovatno ne znaju da srpski/hrvatski/... jezici imaju istu osnovu i da se ljudi savrseno razumeju.

Anyway, she was very nice and had very soothing but serious voice, i almost want to call them again just to hear her voice. She would be very helpfull for coming off from tilt. "It's just variance, sweety, happens to everyone, everything will be just fiiiine." Aaaaah

Did anybody actually got an explanation why they are tagged as "fraudulent"? Country origin? I'm from Serbia.

She had a "RUFF MICH AN 888-666 3.6€/min" voice? ♦

And the "fraudelent" thingy is just RANDOM, at least it should be. I think its more 100% of players have to do it and get the same message.

I wouldn't know how 3.6€/min voice sounds like. Seriously!

Same problem with me! I let go. Imagine if you try to cash out there..lol
Bye bye

Had the same thing. Mailed support and they said they need two documents (ID and proof of address like a bill), so I sended those. Then it took a couple days for security to check it and then my account was opened.