Eu tinha outra conta em meu nome, infelizmente não sabia dessa norma e o pokerstars corretamente baniu minha conta em e mandou o seguinte e-mail. O que eu devo fazer? Já enviei foto da minha CNH tirada de um celular, e enviei pra eles, não obtive retorno.
Hello joselucasgyn,
Please note your account joselucasgyn has been closed as it has come to our attention that you have more than one account at our site.
We ask that you please refrain from creating further duplicate accounts. Our Terms of Service clearly state that only one account is allowed per user. Failure to comply with this rule may lead to you being barred from our site in future. Please also be advised that on occasion, we may be required to amend the Terms of Service. It is your responsibility to keep up to date with any changes made to them You can find our TOS at:
http://www.pokerstars.com/poker/room/tos/
Please make sure that you are familiar with these conditions.
In order to proceed with reinstating your original account, we require you to please send us the following document:
- A clear copy of your driver's license, front and back, or other government-issued photo ID.
You may scan the above requested identification, and email it as an attachment to: security@pokerstars.com
Alternatively, fax to attention:
PokerStars
Attn: Security
Fax: 1-800-631-9050 – Toll free for Canada
00800 765 37782 - UK
+44 1624 630899 - All other countries
Be sure to include your User ID on each faxed page.
We appreciate your co-operation.
Regards,
PokerStars Security
