Algumas das respostas que recebi do suporte:
29 de Abril de 2011 19:10:
Hello Nilo, Thank you for your email. Please be informed that you have earned 997.35 FPPs, once you have reached 1000 FPPs your restrictions will be lifted and you will be able to request a cash out. Please let us know if we can be of further assistance. Kind Regards, Mark CakePoker Support.
Hello Nilo, Thank you for your email. Please be informed that there has been an issue with the updating FPPs stats on which are technical department is currently working to have it resolved. We regret the inconvenience you might experience through this issue but you will be able to request a cash out shortly. Apologies for the inconvenience. Please let us know if we can be of further assistance. Kind Regards, Mark CakePoker Support.
2 de maio de 2011 08:42:
Hello Nilo, Thank you for your email. You have reached 1000 FPP and are now allowed to cashout. Your cashout has passed our security check and your funds should be with you soon. Sorry for any inconvenience caused. Kind Regards, Paddy CakePoker Security
9 de maio de 2011 23:21:
Hello Nilo Thank you for you email. Our apologies for the delay with your cashout, I'm afraid we are behind our typical processing times at present but hope to be caught up shortly and have your cashout processed soon. Please let us know if we can be of further assistance. Kind Regards, Sean CakePoker Support
16 de maio de 2011 23:28:
Hello Nilo, Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience. Please let us know if we can be of further assistance. Kind Regards, Jack Cake Poker Support
17 de maio de 2011 09:36:
Hello Nilo, Thank you for your email. Please be informed that these delays have been caused by recent changes in our Cashier system (introducing new deposit option, improving the credit card deposits success) which is still causing backlogging delays with certain transaction which have to be processed to or from a Poker account. We are working with high pressure to have this finally resolved in order to ensure that these cash outs will be processed again in the expected timely manner in the future. Please let us know if we can be of further assistance. Kind Regards, Mark CakePoker Cashier.
18 de maio de 2011 17:36:
Hello Nilo, Thank you for your emaiI. Unfortunately, we don't have an exact ETA yet I'm afraid but we're working to make sure it won't be much longer. Apologies for any inconvenience. Kind Regards Norah CakePoker Cashier Department
25 de maio de 2011 15:18:
Hello Nilo, Thank you for your email. Canceling your cashout and re-requesting it will put your request to the back of the queue. This will not make your withdrawal be processed any quicker. Apologies for any inconvenience. Kind Regards Norah
