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Hi. I requested my 2nd free trial for this inside the program itself and it said "2nd trial is now active. Please restart PE". When I do so, it still tells me that it's an unregistered version. If I send you my machine code, can you activate the trial? I'll almost definitely be subbing but I can't put in full time volume right now so I just want to get used to the program again.
Thanks!
Originally posted by TakingAShot
.... If I send you my machine code, can you activate the trial?....Thanks!
Yes, please send us 
Look, you guys have a lot of balls. A month ago, I paid for a month of Power Equilab and instead you registered my machine code to expire the day the month was to begin. So, I actually didn't get anything that I paid for. Not one day's use of PE. I sent multiple messages to you folks about this and you never responded. Finally, I reported the charge and what happened with it to my bank.
This morning? You randomly charged my card for $4.95 again and once again, have the machine code set to expire today - the day you activated it. WTF is wrong with you people? I want this resolved by the morning (it's 4am by me now) or I'm calling my bank and then your local police. Who do you think you are to just keep charging someone's card and not providing any service? Well, we'll find out today if you don't do something about this asap.
Hi TakingAShot,
in order to assign your concern to an specific order, please send us your email address.
And ... sorry, we don't get "multiple messages" about such a case. Where do you sent these mails?
We hope and think, we'll find a good solution for both.
ok ... we found it and everything seems to be ok for us.
You initial order was at feb 26th and your reorder at march 26th. what's wrong with that?
best regards, nopi
I'm sorry but: What is WRONG WITH YOU? Can't you READ? Like, really - Are you retarded? You charged the card today and set the expiration date for the sub to be today as well. So it begins and expires today so I get 1 day of service and not a month. The same thing happened last month. How much clearer does this need to be made for you?
Now I look at it and it has the sub date moved back to April 27th. Obviously, you fixed it. Of course, I did pay $4.95 last month and it was never resolved so I paid for a month I never received. Multiple messages? I posted about it in this thread, I sent you pm's here on Pokerstrategy.com, I've posted about it on 2+2 and sent you pms there. Is that not enough?
Jesus...you guys are really incompetent. You have *several* complaints on your 2p2 forum about this very thing from different people. Don't act like you're confused and never heard of this problem before. Fix your billing system and don't take 12+ hours to activate accounts in the future, ok? Good.
we're sorry as well, but
- your initial order from february 26th was valid until march 27th
- your following order from 26th of march is vaild until april 27th
anyway ... if you are not satisfied, we will be happy to refund your payment. Please tell us.
Originally posted by nopi
we're sorry as well, but
- your initial order from february 26th was valid until march 27th
- your following order from 26th of march is vaild until april 27thanyway ... if you are not satisfied, we will be happy to refund your payment. Please tell us.
You're an idiot. Initial order was feb 26th and expired by feb 27th. That's when I began contacting you. Today? Same thing: You charged the card and set the expiration date for the sub to be today as well. Only after this back and forth did the sub date changed to expiring in 30 days, as it should.
Honestly, man - You're clueless and shouldn't be in charge of this. Obviously I don't want a refund now that it's set up properly...idiot.
The fact is that once the program is activated and working: I love it now even more than ever. I've learned so much more about the game and played so much more since I last posted here (and at much higher stakes) and your software is one of the one's I use on a daily basis. Great stuff.
Are you guys still in business?
Support form doesn't work on the main page and you guys ignored my email request for second activation even though you say it's included with the subscription.
Hi- I get an error when I try and open the program- just an exclamation mark in a yellow triangle, in an otherwise empty dialog box.
Any help appreciated!
Originally posted by eughh
Hi- I get an error when I try and open the program- just an exclamation mark in a yellow triangle, in an otherwise empty dialog box.Any help appreciated!
Hi eughh,
Has this just started happening, or is this your first time trying to run Power equilab.
What operating system are you using? Is it fully up to date?
When did you first install Power Equilab? -- How long ago did you download it? If it has been a while, download it again to make sure you have the latest version.
Also, if it has been a while since you installed it, you may need a license -- do you have one?
Did the program install correctly, or are you getting this message while trying to install?
Note that I am not support, but if any help is available, they will need all that information, and perhaps more.
Cheers,
VS
Originally posted by eughh
Hi- I get an error when I try and open the program- just an exclamation mark in a yellow triangle, in an otherwise empty dialog box.Any help appreciated!
Hi eughh,
please contact support@power-equilab.com ... they will help you
best regards, nopi
Hey nopi,
Thanks for stepping in!
Now I know that support is still active and available.
Super!
VS
Like to check out the new experimental section for decision trees?
Just download the newest version here: http://power-equilab.com/index.php/freedownload
Feedback to ev@power-equilab.com is welcome
best regards, nopi
Guys, what is the difference between SH and FR in pre-flop ranges?
The percentage of hands is different according to which one I choose.