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HUD and hand import not working

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monteCarlol
Joined: 24.08.2019

Hi,

hand import is not working anymore.
I followed this guide https://www.pokertracker.com/guides/PT4/site-configuration/888-poker-configuration-guide without success.
It used to work before, but after recent updates of PT4 and 888Poker client, it doesn't work anymore.
Has anyone else encountered it and found a solution?
Thanks!


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4 replies
Moderator
SDK1987
Joined: 12.11.2008

I have moved your thread to our PokerTracker section.
There fits better and than you get feedback of the PokerTracker supporter.

Cheers,
SDK1987


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PokerTracker
Joined: 07.06.2011

hand import is not working anymore.
I followed this guide https://www.pokertracker.com/guides/PT4/site-configuration/888-poker-configuration-guide without success.
It used to work before, but after recent updates of PT4 and 888Poker client, it doesn't work anymore.
Has anyone else encountered it and found a solution?
Thanks!

While there was a recent issue with the HUD on 888 that didn't affect hand importing so can you please report this to us in a Support Ticket with a log file that has recorded what's going on:

Tutorial: Reporting A Problem

- Rob


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monteCarlol
Joined: 24.08.2019

I found out that there was an error during import. This is the log:

2021/01/04 20:38:01.360 [52919]: [- Main -][ImportStatus] Error: 888 Poker: Unable to locate player cards (Hand #1421612594)

So I looked at the hand history file and found out that the hand notation is partly in German:

** Dealing down cards **
Dealt to monteCarlol [ 7Herz, 8Herz ]

I assumed that PT4 can't understand this and changed the client's language to English which fixed the problem.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Very weird.
888 used to have quite a few import errors, but lately it has been much better


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