I didnt received my bonus in WH because i register thru you, if there Anybody that can explain me... This is the texto of the mail i received for them.
Lucy - 27/03/2018 04:14 AM
Hi Esteban,
Thank you for your email and apologies for the delayed response.
Upon checking, you have signed up on our affiliate Poker Strategy. Thus, you are not eligible to receive the Welcome Package that we have on our site as Poker Strategy has a different Sign up offer. You may contact their support for clarifications.
If there is anything else we can do for you, please let us know.
Regards,
Lucy
William Hill Online
Customer Services
Esteban Goni - 26/03/2018 02:01 PM
Hello, thanks for youre help. I Read the welcome bonus terms and conditions
aa you Say. The bonus incluyes 7 cash games tickets, 10 bonus spins, 3 un
tournament tickets ( that's what you Say i received but you can see i did
received all the tickets) and 100 un bonus money that the customer have to
waggger. I appreciate the .20 bonus but Also you can see that i didnt
received my complete bonus and i think that is not fair, i would like to
have the resto of my welcome pack if that possible, Thanks. Have a good
day.
El lun., 26 de mar. de 2018 3:26 AM, poker@willhill.com <poker@willhill.com>
escribió:
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> *Ashley* - 26/03/2018 10:26 AM
> Dear Esteban,
> As promised, I am emailing you back regarding the Monday Top Up Promotion.
> I can see it has been credited in your account and you were able to claim
> it as well.
> With regard to the Welcome Bonus Package, our offers on site have then
> slightly changed.
> But checking your account, I can see that you’ve received parts of the
> Welcome Bonus such as 2 SnG Ladder tickets, General 1Euros Ticket (played
> in Twister 1Euros SNG), Free Bets Freeroll you actually won (£25 Free Bet).
> The rest of the package has requirements to fulfill in order for you to
> get them.
> We suggest you read the terms of the welcome package as to not confuse
> yourself as well in this link http://poker.williamhill.com/bonus/
> Just to let you know that you have an unused “The Ladder Freeroll” token
> in your account. Please use it on or before 2018-04-23 15:43:32 as it
> will expire after that.
> As a gesture of goodwill, I also added a €.20 ticket in your account.
> Please check your tokens.
> If you have further questions, please let us know.
> Good day, Esteban.
> Ashley,
> William Hill Customer Services Manager
>
>
> Question Reference # 180326-006541
>
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