Skip to forum
Notifications
Clear all

THIRTY bonus problem

35 Posts
8 Users
2 Reactions
9,266 Views
bastard1501
Joined: 17.03.2013

Hi,I am new at pokerstars,I registered and make a 20 $ deposit using bonus code Thirty and I receive a bonus only for day 1 which is 5 tickets for 1 dollar spin and go but none for other days


Reply
Quote
34 replies
Moderator
SDK1987
Joined: 12.11.2008

Hello bastard1501

Welcome on the PokerStrategy forum :welcome:

I expect you will get every day the bonus and if you didn’t received the 2nd on day 2 I recommend sending a mail to support@pokerstars.com. This way PokerStars support can check why you didn’t get your bonus yet.

Best regards,
SDK1987


Reply
Quote
bastard1501
Joined: 17.03.2013

Now is alread day six and I didn't get anything yet,Yes I sent email few days ago but no answer from them :/


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

That’s weird they didn’t answered yet, maybe you can try it again and then they will help you faster.


Reply
Quote
bastard1501
Joined: 17.03.2013

Yes I tried again now they replied me,they forwarded my email to marketing support and they will contact me soon :)


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

That sounds good. Then I expect everything will going fine now.
Good luck with waiting an hopefully you will get your full bonus soon.


Reply
Quote
bastard1501
Joined: 17.03.2013

I hope so.Thank you for your help :)


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

YW and is everything solved now?


Reply
Quote
bastard1501
Joined: 17.03.2013

Nope,didn't get reply from them yet


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

Then I expect they are busy these days, but if you didn’t get a reaction before Monday I would send another message to them.


Reply
Quote
bastard1501
Joined: 17.03.2013

Today they finally replied me and they said it was some kind of security review,that's why it was taking so long and I will receive my bonus shortly :)


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

That’s good news. Hopefully you have your bonus now:f_thumbsup:


Reply
Quote
bastard1501
Joined: 17.03.2013

Still didn't get my bonus :/


Reply
Quote
Head Admin
Marta
Joined: 06.12.2010

Originally posted by bastard1501
Still didn't get my bonus :/

Try contacting them again, that's the fastest way of getting it sorted (although I understand you've been waiting for quite a while).


Reply
Quote
bastard1501
Joined: 17.03.2013

Yes I contacted them again yesterday still no answer,I am not only one with this problem,my friend deposit same day and same situation for him but he simply give up didn't contact them.


Reply
Quote
bastard1501
Joined: 17.03.2013

I received my bonus finally


Reply
Quote
Head Admin
Marta
Joined: 06.12.2010

Glad to hear! Thanks for the info & good luck :f_grin:


Reply
Quote
Moderator
SDK1987
Joined: 12.11.2008

Originally posted by Marta
Glad to hear! Thanks for the info & good luck :f_grin:
+1. Enjoy your bonus :f_thumbsup:


Reply
Quote
bastard1501
Joined: 17.03.2013

Thank you :)


Reply
Quote
No1eJoker
Joined: 15.09.2015

I make first deposit and have the some problem, get tickets only for Day 1..


Reply
Quote