THIRTY bonus problem

Hey No1eJoker,

Your best chance is to contact support like bastard1501 did and not take no for an answer.

Keep us updated

Laz

I contact support 4-5 times and they answer: You will receive a reply as soon as possible, team working, team up to 72 hours to reply and nothing after 6 days...I don't know what is problem, how many times I need write to them that I get my all bonus which belongs to me???

That’s nasty. Hopefully you have now a good answer of them.

I did not get the answer ... I see that they work that with all the players who make the first deposit, they do not give them bonuses .. really disappointing for the biggest poker room :/

didn't see this thread and made my own. I'm 17 days in now without an answer. Same problem. Glad to see that it got sorted out in the end for some.

Hey guys,

My best suggestion is to continue to email them until you get a reply. This is very unlike Stars.

Which email address are you using?

Regards

Laz

support@pokerstars.be and support@starsaccount.be (for Belgium)

Do you think I should try an international email address? They did respond on support@pokerstars.be on the first day though, but they asked for 72 hours and nothing since then.

You can always try it, but it’s weird you need to wait so long on an answer on the .be mail.

I got my tickets, so if anyone ready this in the same situation.. They take about 3 weeks to give you tickets, money or answers but insist on writing in their reply that it will take 72hrs. They close all communication channels until they've done their 'audit'.

In my opinion this is really insulting.

I just deposited with this code about 5 days ago and only got the first day as well. Have emailed Stars support 3 times now with no response. Guess I will be staying with 888.

Than you need to send a mail again or chat with them. That could help as well and with chatting you have faster response.

try new codes

Like I said there’s no option for chat. I have emailed their response time is inexcusable though made my decision much easier to go on a different site.

u have code for 50% on depo (SCOOP) and SPECIAL10 code for 5&cash instant and 5x1$ spin tickets.. For all minimum 40$ deposit.
Good luck to all

Originally posted by CrunchyJones
Like I said there’s no option for chat. I have emailed their response time is inexcusable though made my decision much easier to go on a different site.

It's weird for sure it's not working out with chat or e-mail.